Texas Chicken Sunway Pyramid — Restaurant in Subang Jaya

Today (lunch time) went to buy the Mon chicken promotion and by mistake did not select ‘take away’ but went straight to selection. Unfortunately after payment is made thru the machine just realise that did not select take away so when to the counter and info of the error but was responded by a young male staff that it shows dine in and he rudely mentioned cannot change until his supervisor told him to just pack it up. The young male staff than just dumped the chicken which was on the paper tray into the box as a whole. When he was unable to close the box, he remove one chicken and close the box. On returning home have check and found that there is a shortage of 2 pcs of chicken. I order 5 spicy and 10 original but found only 13pcs in total. This is the first time have experience such a service from the Pyramid outlet. Such a disappointment facing such a rude staff. More training should be done on customer handling and also the attitude of young staff. When in F&B service industrial one must be humble and patience towards customers. If staff is having a bad day should not be at the front counter but rather go somewhere to cool off. We understand that lunch time is a busy time but please do not impose your outburst and frustrations to customers as it will give a very bad impression and spoilt the reputation of a company that spend so much money to establish itself. Yes a small complaint is nothing but if the issue is not addressed it will grow and next stockholders will be wondering what is going on when it’s sales are starting to...

The service counter for order is very prompt and well organised and it is a bliss to have your food served very shortly. Texas fried chicken is meaty and there is no "over fried" texture on it the way KFC friend chicken does. The fried chicken seems a healthy choice too as less oil is used qnd theynare delicious too. However, this Sunway Pyramid outlet suffers from a very epic supervision fail: the members of staff responsible for cleaning up has not been up to their mark. It is a clear sign of lack of leadership. Often, you'll find a table which is full of food debris and before you are able to have someone help with the cleaning up, your food is ready for your self collection! Texas Chicken needs to know that FastFood belongs to the service sector! Overall : 3/5! 4/5 for food and 2/5 for cleaning service aka...

First Texas Chicken franchise introduced to M'sia started from Sunway Pyramid and I already loved their chicken, crunchy, fresh, juicy and bigger size than KFC. Moreover, their combo sets always come with free flow drink and also their specialty butterly cookies, puffy soft.

Used to come here so often for many years since my daughter studied in Sunway and I wait in Texas Chicken as my one stop spot. Look like they answered my request which later, they introduced crunchy sets at only RM 5.50 and it's just perfect for me to treat it as my tea break while waiting for my daughter. Until now, I always try their every new promotion in a year and their chicken taste...