Burger King Marquês Pombal — Restaurant in Lisbon

Located in the heart of Lisbon’s Marquês de Pombal square, the Burger King at Avenida Fontes Pereira de Melo 6A offers a convenient spot for both locals and tourists seeking a quick meal. The restaurant is spacious, providing 188 seats, and features modern décor with white oak tones and vibrant furnishings.   However, customer experiences vary. Some patrons have praised the consistency of the food, noting that it meets the standard expectations of the fast-food chain. One customer appreciated the staff’s assistance when they forgot their mask, highlighting the helpfulness of the employees.  The restaurant’s design has received positive attention, with its innovative and functional layout being one of the first in Europe to feature this concept. The use of white oak and soft tones creates an inviting atmosphere, complemented by unique lighting structures resembling the iconic Whopper burger.  

In terms of amenities, the Burger King Marquês de Pombal offers services such as dine-in, takeout, delivery, free Wi-Fi, and accessible facilities. Operating hours are from 12:00 PM to 11:00 PM daily. while the Burger King at Marquês de Pombal boasts a prime location and modern design, customer experiences with service quality and order accuracy are mixed. Prospective visitors might consider these varied reviews when planning...

What may you expect when eating in a Burger King? The branche at Marquês Pombal looks like an old office canteen, and not in a charming way. It doesn't make you feel very welcome.

When compiling an order at the order interface, at the end, you find out you can only pay at the interface with an American credit card.

No Eurocard, no debit card, and no Multibanco, the biggest collective Portuguese banks online payment system. For those, you need to stand in line for the single cash/PIN register, but first, do the ordering process again with an unwilling employee.

No greeting, no smile, just bored faces. Like they all hate their job. I'm aware the pay is bad, and there are not many alternatives, but the customer isn't an enemy. Most likely, a lot or most of the blame is on the management of the place. I don't know whether it's a branch or a franchise, this place.

The burger was too dry and had too little topping. The French fries were also dry and tasteless.

The kitchen looked clean as far as I could see, so did the floor. I can't speak about hygiene as bacteria can't be seen.

The WC, for which a code is provided on the receipt, was nowhere to be found.

I won't be visiting this...

Took some time to give my review. Started working in the area about 4 months ago, and I usually come to eat here with my colleagues often.

The place is usually clean, and with the unavoidable peak hours it can get quite crowded. However, workers are still able to keep it quite clean.

The food quality has been good and consistent, since I always get the same order.

Regarding the employees behaviour when paying or picking your order: If you come here often you get the impression that they are not allowed to smile. They don’t need to laugh like crazy people, however, a smile and a good morning/afternoon is well appreciated. All of them, specially the only woman in the register, need soft skills training immediately. Also work on internal communication, as they also have an open kitchen concept, yelling at colleagues in front of customers is not the way to go.

The low rating is due to being made feel like I’m doing a favour each time I need to pay or ask for anything and the long waits when is empty.

Overall they follow the HACCP and...