Confeitaria Nacional — Restaurant in Lisbon

what to say about a myth? during tourist season it'is so packed that it will try your patience in the beautiful but diminuted XIX century space on ground floor, where few tables are available. on the first floor, the main salon opens 12:30 for lunch only, but later in the day opens for tea too. the tables with a view are enchanting, and the '40s decor à la ponti is incredibly chic. the food and the cafeteria: let be frank, they couldn't do a proper cappuccino, not even if their lives depended on it. however tea is great option to have with a fruit cake or a rice cake, a fav of mine. very nice sponge cakes with pineapple and whipped cream or chocolate and other flavors. the eclaires and other sweet treats can lack in french finesse and be rather on the heavy side, but it is with the portuguese pastries that perfection is reached: all the egg based little docinhos are mouthwatering, being the croquete my absolute fav. I'm not a fan of the pastel de nata or pastel de belém, but the ones they serve here are rather good. the salty treats like the rissoles and the meat croquete are always a little too mushy in all lisbon; rather a let down when you know the hights this kind of food has reached in...

We visited here during afternoon servicing time on 12/30. Both egg tarts and the table service were terrible. As for egg tarts, its cold and the tastes didnt reach our exceptions ( Although the price is very acceptable, but we were here because the foodie review and everyone recommend the egg tart.) THE MOST IMPORTANT THING WAS THE TERRIBLE TABLE SEVICE. A waiter in 1F was very rush and very rude, my friend and I regard ourself as chill costumers so we never ask for in-hurry services or polite service during our vacation. We just want to know the rule and where the waiting line was. He didn’t listened for our question and just kept saying that “I AM VERY BUSY!!!”, okay we understood, we surely can wait. However while he coming and giving us the menu, he didn’t give us time to think and asking us “OK? OK? OK? OK?” for ordering in hurry. I am sorry but excuse me???we were first time here and we understood the waiter was busy but we felt that WE ARE WAITERS TO SERVE THE WAITER. Very ridiculous and definitely won’t worth to go if the waiter is still there. (I really want to know the waiter’s name so that I can let you know who...

We came here 2 times today, in the afternoon and in the evening. Both times were very busy. In the afternoon we were on the grpud floor and the waitresses were extremely nice and helpful and we had some lemon cake, it was ok, but nothing special, there were no free tables to sit so we just stood and ate. In the evening we went to the first floor, most of the tables were dirty and nobody cleaned them up. We waited over half an hour to be served and everytime we called a waiter they would say it's ok and move on, not coming back to take our order. When they finally took our order we waited another 20 minutes only to be left dissapointed. We ordered an espresso and coffe with milk, they were both terrible and 2 juices as well as a soggy chocolate cake and pastel de nata that was barely edible. The toulet seat and the light was broken, and the bins were spilling out with trash. The tablecloths haven't been changed and were stained with drinks, and the chanderiers were dirty and cobweb was hanging from it. We were sad and dissapointed because it is promoted as the oldest cake shop in Lisbon, from 1829, and we expected...