Tramps Tenerife - The King of Clubs — Restaurant in Arona

Saturday 09/11/2024 The security is a joke, watch out because they don’t care if you’re a women or a man if they want you to get hurt, it’s definitely not safe there! And the barman also is ridiculous that started everything from nothing my stepdad was just talking and laughing with him and out of nowhere he started to „joke” with my stepdad to strangle him after he gave him 50€ for 2 drinks and never got back the rest;) but then put him on the floor his foot was stuck between the bar and the pole that is attached to it where you can rest your feet when you sit at the bar so he was definitely not ready for a fight and then the security got him out, we tried to calm my stepdad and the security but they started to slap or punch him and we wanted to step back because we knew this getting out of hands and there’s no point to talk to the bodyguards, went out for a family night and got beat up (including me 21 years old and my mum), I was in a hospital and had an XR because half of my face was swollen from a slap before the slap I got punched in the chest by a big dark male and my mum had a blood test to check if the brain is okay because the other guy shorter one throw her on the ground (she hit her head) and kick her, I’ve never had a worst experience like on Saturday, obviously it’s a club people drink and that situation happens but there’s definitely no explanation for men to hurt a women that just trying to help. And stop commenting on people review (just to let you know you commented about my mum to the comment that was put in Norwegian language 6 days ago so it was before our situation) about my mum private life because it’s nothing to do with the bodyguards looking for a fight even with women… Me, my mum and her brother got exam by a doctor in hospital and they told us to give the report to police, obviously that’s what we did. I told my friends about this situation and they decided to put some review because the situation is out of this world and not accepted in any way other people needs to know where they going, I advise you to act like a professional proper club and not like a childish desperate child putting comments about my mum when it doesn’t solve the problem to beat people and women up! Regards to u guys;)

Replying to you about the reviews there are also good reviews from people that were not there;) so I think there’s nothing wrong for people to put bad reviews wanting to spread awareness about the bad behaviour of your staff. There was not such a situation that he was refusing to go out he didnt even had a choice as when he was on the ground the bodyguard came pick him up and went out with them and they were first to put a hand on my stepdad, they were having a laugh seconds before the barman started to strangle my stepdad, I wasn’t drunk and saw everything so cameras should capture that too. Yes my stepdad was very angry because he was treated unfair but he was not the one that started the drama and fighting. No wonder they have scratches etc after that, what should we do stand there and let them just beat up all of us? 🤔 I saw from reviews that this kind of situation is not a first time but we are not the people that will just leave such a horrible situation, non of us are okay just because I don’t have a broken jaw doesn’t mean I’m okay, I’m still swollen, bruised and probably going back to check my ribs after the chest punch because it’s getting worst so don’t try to make the situation better after two of the bodyguards beat up mum with daughter, because this whole situation was wrong but beating up women? This is way...

We were invited by a host from the street (a Lithuanian girl). She has been nice at first and promissed us a good strong drink with thier bundle offer. (Usually drinks a super weak with shanps)

But we had decent drinks- A large Havana club and 2 shots of vodka each (vodka was deluded with water!) for 10€.

We were in 5 ppl. Two of us went outside for a food. And they have asked that Lithuanian hots for help- she has been pretending she doesn't understand english and her face expression looked like 'why you even talking to me'.

Than 3 of us that stayed in the club went to the dance floor. There was NOBODY on the dance floor. The place was absolutely dead, there was just 3-4 other tables with guests. We have been dancinv 5-10 minutes and we came back to our table- well! OUR DRINKS WERE GONE, and other guets were invited to our table- even if there was a lots tables around.

I have asked one of the staff if seen our drinks- nope. I have asked a barmate who has cleanwd our table and explained we had a full drinks... Of course she didn't knew who cleaned up the table (In the empty club...).

I have asked for a manager. I have explained what happened. Manager has started with "you shouldn't leave your items unattended, like mobile phone etc" well, we have left just a drinks in a empty club to dance just for a while... Manager has rolled his eyes and said 'give me 5 minutes'

He came back in a while with 5 vouchers for a drink. He literally put them into my hand and walked away, without any apologise or explanation. That feelt super rude.

But when I went to the bar to re-ordee the drinks it came out the vouchers were only for a small drink with the basic cheapest rum (we had big triple drinks at first with Havana).

That place just taking a piss on ppl. I am working in a clubs/bars & restaurants and ai can't imagine to not know if the guest have left the table or is just on the dance floor- in a empty club. Than pretending they don't know what happened?

Unprofessional attitude of them and managment- no wondered it's been empty and other places fully packed....

EDIT: Personal items weren’t left unattended, please do not make it awkward.

We have left 2 half drinks and 3 full drinks. The point was that your staff should know that drinks belongs to the customers that are in the empty club having fun on the dance floor. And the drinks SHOULD NOT be cleaned at this specific case at all. Unless we actually leave the place.

Your comment shows only your low personal culture and careless and explain why your staff has such a low service skill too.

You should not be a manager with such attitude if you think it's okay to speak to customers that way.

Simple apologies in a first place would end up the case. But your presonal culture is far from it so that's why you...

BEWARE OF SPIKING- ended up in hospital

Me and my friend visited tramps tenerife and at first this club was brilliant! Great music and friendly people. Our night at this club went downhill very fast. Unfortunately my friend was spiked which two staff members agreed this is what had happened after looking at her pupils and commenting that this happens quite a lot. These two staff members were great at helping me support my friend and I have no bad word against them until 2 other bouncers came and chucked my friend out leaving me desperately asking strangers to help me and her lying on the pavement and suffering a mini seizure, resulting in an ambulance taking her to hospital. I know this is not the direct fault of the club but if spiking is common here as stated by staff lids should be on drinks !!! Also the two bouncers that chucked her out offered no support and I found that...