Brasserie Abode Chester — Restaurant in England

We visited Abode Chester on Saturday 22nd February. Food was good! Location was lovely. However, the service was absolutely terrible considering it was a group paying over £300.

We ordered Afternoon Tea which was supposed to come with free refillable hot drinks, however not once did anybody come over to see if we wanted extra refreshments, we had to go up and chase, we had already been there 30/40 minutes at this point. Again with standard drinks, we had to go up, then eventually someone would come over and ask us. Additionally, there was not enough cutlery or plates, despite booking the table with the amount of people attending in advance.

This is really disappointing as the restaurant was not busy, and there was more than enough staff by the looks of it. We were just left. This is not what I would expect from this type of establishment. Staff did not greet us on arrival, and I feel they were quite hostile, again, for this type of establishment, this is not what you would expect.

We were also overcharged as the menu stated £25pp, instead we were charged over £26pp. We also paid a service charge of around £30 which I did not realise at the time otherwise, I would’ve requested for this to be removed as the service was awful. After paying over £300 for mediocre food and appalling service, we could’ve gone to Grosvenor Pulford for similar, but incredible service!

I never leave reviews however, this has truly been one of the worst experiences that not just me, but the whole group experienced.

Unfortunately, due to the service we will not be...

The place itself is quite nice.

We went for drinks. I asked for two different whiskies, one of which the staff hadn't heard of despite it being on the menu.

For two large reds, a double and a single Johnnie Walker, it was £47! But to add insult to injury, they added on a 10% tip! Our table was next to the bar so what was done to warrant it?

I know they will say we can ask to take it off but they know customers don't want to have the conversation so it actually cost over £50.

I'd love the business to justify the tip. We are not in the USA and if they aren't paying their staff enough then that's on them. It's not my responsibility to pay the staff. I will...

Expensive, and not quite up to the standard the price would suggest. A rib eye steak that was £24 was small, thin and dry. Pressed hock starter was good, as was the white crab meat starter. Lemon sole was good, steak was very disappointing, ice cream puddings were, well, ice cream. With one cocktail, that came to £96.00! For that money in Chester you can get a much higher standard of food, or conversely, for the standard of food we received you can get that much cheaper elsewhere. You can probably tell I wasn't...