ABode Chester — Restaurant in Great Britain

Me and my parter stayed here as a early weekend getaway from THU night to SAT afternoon, aesthetically the hotel is very pretty inside and outside and has around 5 floors so the views are certainly there depending on your room.

Our stay was mixed, the positives were the staff were nice enough, a bit under and overbearing at times for example, we only got the one cocktail from the bar and stated we were only having the one and the bartender came over three times to ask us how it was, for some people that's great service but we were trying to have a conversation so once would've been fine.

The room was nice enough and we were on the third floor so the view was also. The shower was probably one of the best hotel showers I've seen and used.

Now on to the negatives:

Firstly the room/bed we chose was the double and alongside the pillows it was terribly uncomfortable. The television was incredibly small and for some reason all the mirrors in the room had some sort of obstacle in front of them for example, one had our office size desk in front of it, another had a luggage holding stand and the bed side table in front of it which was attached to the bed so I couldn't move it and the final mirror in the bathroom had the toilet, sink and bin in front of it.

Additionally, we only stayed two nights and the fire alarm went off BOTH nights and for the SAME reason, the first time at 5:30 in the morning and the second at 1:45 in the morning - the reason we were told was due to steam from other guests showers. For me the issue I have with this is I imagine that the hotel has been there for quite some time and you mean to tell me only recently has oversensitive fire alarms become an issue? I'm not buying it, so I would've preferred to of been told just a small heads up that your fire alarms have been known to go off very easily and is clearly still a problem!

The other issue I had was we spent around £200 for a two night stay and in our room there was like a snack section on our desk to which we were under the impression that these were complimentary, we were not told by any staff, any receptionist that these actually cost you money to consume!! that the hotel keep a tab on. There is a very small price list at the back of the tray where the snacks were kept and on black card might I add, so you could say it was an oversight on our part for not noticing but I bet we're not the first people who have made this mistake as there's no information provided - it totalled to £15 for two cans of coke, two packets of crisps, small chocolate and some nuts.

We raised our issues before we checked out to the receptionists but they couldn't of cared less to be honest so we won't ever be...

Very over priced hotel, would not stay again for the amount I paid. Very disappointing||I purchased a room for £109 off booking.com paying for a standard double room, ||On arrival I upgraded the room for an extra £35 and also paid £18 each for breakfast to be added on.||It’s absolutely ridiculous to then also charge guests £20 per night for parking, because this was a birthday I had balloons etc and presents and didn’t want to trapes them 10/15 minutes walk down the road to park else where. ||This brought my total for one nights stay to £200 !!!||On arriving in the room, it is very basic ! Large bed in the middle which was comfy however they have just pushed two beds together so you kept feeling your self going into the dip in between the two beds.||The room was absolutely freezing on arrival and despite trying to warm it up with the heating it took for ever, we were going out shortly after arrival so it didn’t have a massive amount of time to heat up as you need the key card in the wall for any electrics to work. ||Also was only given 1 key card, had to go downstairs to ask for another one just so I could go to my car without my partner sitting in a dark hotel room with no lights.||Also for the whole room there is only two plug sockets. Which are inconveniently by the door and not by the bed. I rang down and they found me an extension lead as we had to plug a medical device in by the bed and they did find us an extension lead but this shouldn’t have been an issue. ||Bathroom was adequate enough but no shampoos / conditioners or tooth pastes. Shower has nice pressure and bath was nice too. ||Room was clean and tidy on arrival.||Breakfast .. I’m sorry breakfast isn’t worth £18 each.||Myself I had a full English but I don’t eat some parts and they wouldn’t sub them for anything else so I ended up with 2 sausages and 3 rashes of bacon and the poached egg on toasts came out as a small single poached egg on a plate with nothing else.|Two glasses of orange juice and that cost us £36. That is absolutely outrageous. ||Views from the upstairs breakfast area were nice and decor inside is nice. ||Honestly I wouldn’t stay here again because it is majority overpriced, it is a 3 star hotel at best and I would have thought £100 max would have been reasonable all in for...

The Abode really needs to stop marketing itself as a 'luxury' hotel, as unfortunately those days have long since passed. I remember when they first opened - lovely rooms, a chef led restaurant, room service, nice bars, breakfast in bed - all of these have now gone. This is basically just a budget hotel at an inflated price tag. We have been coming here for years, normally staying over for the races, and in the early days sometimes just booking a suite to enjoy the room and order room service and have breakfast delivered in the morning. All of these services have been removed, and you can now only eat breakfast in their chaotic, and unfortunately slightly grubby restaurant area. There seems to have been a steady decline ever since Covid where services were removed and then never reintroduced, facilities like the downstairs bar were closed and never reopened, and now they have gone as far as removing mini bars and snack trays from the rooms leaving you with two solitary warm carboard cartons of water which cost £2.50 each - at the very least when paying over £300 for a room you could provide some water. The TVs are not Smart TVs so no streaming, the channels which there are have poor or no reception, there are no plug sockets anywhere near the beds and the wifi is extremely slow and kicks you off every 10 minutes. All in all, the experience is more like guest house in Blackpool than what is supposed to be a luxury hotel. Race day brunches here used to be vibrant and busy filling the downstairs areas, this time there were four of us in total, most likely because despite this being a service they offer on their website it took 6 emails and a convoluted online system to actually book it, so I imagine most people give up and go elsewhere. The staff are also clearly utterly disconnected and disinterested, on check-out I went to reception to hand over my keys and the response was just 'thank you'. No 'how was your stay' or any other interaction. I think I'm done with giving this place another chance - the owners have given up, and it really is in terminal decline. Reading the reviews of their other locations this is obviously not just an issue in Chester. It's just sad because this place used to be so good, and could be again if someone...