Domino's Pizza - London - High Holborn — Restaurant in London

Ordered two pizzas. Neither was very warm. Both were also very dry. Could be the weather but for the amount charged I expect a hot pizza.

The price of the garlic and herb dip now is also verging on extortionate.

....... Updated review 13/05/2023

I have changed my review from 3 stars to 2 stars.

With this order both large pizzas arrived quickly but again, neither was hot. Domino's pizza's also appear to have shrunk in size as large definitely used to be bigger.

The Texas BBQ was edible, albeit it did not taste fresh at all.

The chicken and sweetcorn pizza was really bad. It definitely was not fresh. It tasted like the additional ingredients I asked for had been added on top of the pizza after it had come out of the oven because they were uncooked. The garlic and herb dip made this pizza slightly palatable.

All in all the quality of Domino's Pizza has really gone downhill over the years. This order has definitely put me off. The prices seem to go up and the...

Rudest manager ever! Food arrived cold, no dips and incorrect drink order! When I called the store the manager picked up and told me he would deliver a brand new fresh complete order. When the new order arrived it was just one item from the order. When I called the manager again he called me a liar and that he apparently didn’t say he was going to send a whole new order. When I told him I had a witness of our conversation he then started saying he didn’t call me a liar but still refused to send me a new order. I asked for a refund but he refused to send me a confirmation of a refund. The manager hung the phone up on me several times and after having to call him several times I still haven’t received and food or a refund. The delivery driver we had was so lovely and honestly really appreciate his time helping me to keep trying to call the...

Customer services -1 ⭐

I’ve always enjoyed Domino’s for its convenience and consistency, but my recent experience was disappointing, to say the least. The customer service I received was the worst I’ve ever encountered.

From the start, the staff seemed disinterested and unhelpful. I had to wait far longer than expected, with no updates or apologies for the delay. When I tried to ask for an update on my order, I was met with curt responses, making me feel like I was an inconvenience rather than a valued customer.

The pizza itself was fine, but the lack of basic courtesy and attentiveness from the team completely overshadowed the experience. Customer service is a huge part of why I choose where to spend my money, and after this visit, I’m not sure I’ll be back to this location...