Starbucks — Restaurant in Anaheim

I've been to this Starbucks a couple times now. And every single time I'm disappointed with the customer service. I understand that the line is extremely long and that the same questions are asked all day long, but you work at Starbucks and a high volume one, so you should expect to do "tedious" things all day.

But every single time I come here, not even ONE single smile from any partner behind the counter. Not even a "What can we get for you today?" Just a simple "next in line!!!" And no eye contact? I just don't get it.

I've worked for Starbucks for 6 years and I've worked at a high volume store myself. So maybe my expectations are high, but a simple smile would suffice. If you hate...

Been everyday for last 5 mornings, this morning, I didnt want their complimentary water because it doesnt have a lid. The barista immediately copped an attitude, charged me $1 for a water, on top of my $5.50 coffee, asked me to sign receipt but didnt offer pen, when asked she pointed them out as if they were obvious, they were under the pin pad. While I was waiting for my coffee she was talking about me because she couldn't see me, AND "forgot" to send a water cup with my name forward. Another employee asked "did you charge her for a water", she said oh yea. Pfft, if you dont like your job, or it's too early for you to be pleasant or nice to us coffee drinkers at 6am......find...

Visited this location each morning of our stay at the Hilton Anaheim. The first day Frances took our order and was fantastic and deserves high praise. She was enthusiastic and engaging not just with my wife and I, but our daughter as well. Frances helped her find a new favorite drink and feel special in the process, along with the barista that made the drink, unfortunately we missed her name:

Each of the next 2 mornings we returned and received great service as well. Great job in this location, which can get busy being in a hotel lobby with guests preparing to walk to Disneyland after fueling up with coffee in...