Went to Arby’s drive-through tonight at about 1230 order some sliders some fries. no other customers at the restaurant not aware they were closing at 1am I ordered a turnover that turned up to be hard and cold fries were old cold mushy hard nasty all in one we leave come back up to the speaker to let them know about the fries she tells me to hold on. While no other customers in line. this is probably like 1240am pull up to the window for her to tell me she’s sorry she was in the bathroom still no customers in line I asked if we could get fresh fries considering we paid two dollars for fries that were uneditable so she got the manager the manager comes back slams a window in my face after looking at the fries brings me another thing of fries and then shut the lights off on me. I was trying to let him know that those fries were not fresh he just went and got the same fries that he had given us originally that had been sitting there not even warm and then shut the lights off on us.! stack like they’re close I pull off at 12:45 not supposed to close until 1 AM and now there’s other customers across the street there with the lights on very disappointed very rude poor satisfaction for customer service for food quality lazy and unsanitary unprofessional I am very very embarrassed for...
Read moreTried the new, limited time buffalo wings and crinkle fries today. Opted for the nine piece for $6, and added a drink. The wing sauce was good, but the quality of chicken wasn't anything close to what I would expect from Arby's. It was lukewarm, chewy, and tasted like fully cooked, frozen chicken tenders after you microwave them. The crinkle fries were way too salty, and they forgot the ranch dip. Wish I had the time to go inside and speak with someone, but I had to head back to work. 2 stars for effort, but before running radio ads claiming to show the wing places how it's done...make sure you aren't just making a $5 to $6 lunch item to fill a void...
Read moreWent inside to order. Cashier was nice. Got order and checked it and they had forgotten both sandwiches for my kids. Let them know and got them. No apology or anything. Drove home. Once home realised that I didnt have the dip for my french dip. Get it together Arbys! Unfortunately every time we have fast food my kids want Arbys. So looks like ill be driving 15 minutes to HTC instead. Only upside was they gave me enough sauce for my next 3 trips to the...
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