Creekside Pizza Bistro — Restaurant in Ashland

Don't order by Phone!!!! :( I had a problem with an order. It was absolutely NOT made RIGHT because "it was Friday night" and "they got "too busy." I have HUNGRY KIDS, and was told 45 minutes to 1 hour. I live less than 10 minutes away. Have a Thing tonight, so ordered $36 pizza so that I didn't have to cook or drive. Just past one hour later, pizza STILL isn't here?! I call, and it isn't even on its way yet!!! I explain that I am trying to feed my kids with this, and they start telling me how many tickets were ahead of me, it's Friday & we got busy, etc (were a town of 30,000...not THAT busy. ) Aaanyway, I ask the manager to split the cost with me since it's NOT going to arrive on time, and she said No! That I can cancel the order, or wait and the delivery driver will leave Right Now. Her name is Katie. Well I can't cancel it, just have to wait. But she refuses to do anything to make it Right, and is arguing over minutes of the hour with me. Crazy! I'm a local, and I hope Pete the owner can educate his staff better on customer service because this was a very upsetting & unfulfilled experience. I will not be ordering from them again. And I just had my high school reunion there this summer... what a bummer to be treated this way :( It's not MY...

I have gotten pizza from Creekside Bistro for years. It is true I like the atmosphere in the restaurant and the food is served hot and fresh. We love the food, the atmosphere, the local feeling of the place. My problems with the restaurant are when I started getting pizzas delivered. Occasionally, they were made wrong or cold and stale. In the past, I eas able to get a credit. Today, I ordered a pizza. The delivery guy delivered it to the ground outside of a house. I live in a motorhome on the property. When I ate the pizza, it was cold. I called the restaurant and was told it was only 2 minutes outside on the ground. That is what the delivery guy said but it was more like around 10 minutes because he had left the property and had to come back. I was told by the woman at the desk that I can't have a credit on the pizza because I had gotten too many already. I'm a single woman and don't buy delivery food often, including pizza and I certainly don't ask for a credit often. She told me to buy pizza at another restaurant if I have a problem with her answer to me. If the pizza being cold hadn't ruined my dinner, her comment would have all on it's own. This happened May 5 2025 at...

I ordered two pizzas for us and some friends who were hosting us for the holidays. The pizzas are in pretty expensive ($26), so one would expect them to be amazing. With one of the pizzas we ordered we asked for them to add on artichoke hearts. When we got home, they had mixed up the artichoke hearts and put on anchovies. The pizza reeked of fish and was so salty that it couldn't be eaten. It truly was gross! I called them to ask them to resolve the issue...they stated that they could only give me a 25% discount on another pizza. After some more discussion, they said they would go to 50%. Now, 100% of the pizza was ruined and was in-eatable. They gave me the excuse that it wasn't the kitchens fault, that it was the servers fault. No matter who's fault it was, THEY could have made this right and given us the correct pizza that we wanted...they opted to say no and they just wanted more money out of us. I will never go there again and I will be sure that I let all our friends know as well. This was completely unacceptable! They gave us a pizza that we didn't order and refused to make it right! I guess the bottom line is more important than...