First, let me start this review by saying that I have dined at Bocca since its opening, and have not really had issues until now. The food is good and service is also typically pretty up to par.
The reason for this 2 star review now is due to the experience myself and my family had today on Mother's Day 5/12/24. My family made reservations for their Mother's Day Brunch event after attending the Easter Brunch event that Bocca held this year, which per them was outstanding.
This time around, not even one month later, my family and myself were left extremely disappointed. Per Bocca's ad on Facebook (Which I have attached a screenshot of) the same course of service was being advertised. Most of all, the carving station and $5 mimosas.
We arrived around 12:30pm for our reservation in which we were able to catch the tail end of the breakfast portion, and led straight into the lunch portion. It was a happy mix of both, until we saw that the options were slim to none when it came to lunch.
During their Easter Brunch, my family was able to pick from dishes such as their salmon piccata, garlic bread, tiramisu, pastas, etc. They said it was essentially most of their regular menu being served buffet style. This was not the case for Mother's Day. There were two pasta options, one chicken marsala, a mashed potato side, a brussels sprouts side, and then chicken tenders, and one Cajun red snapper option. Not that exciting... And don't get me wrong, the food was good, but this was nowhere near the experience that was held just weeks prior.
The biggest complaint was that it was 1:30pm and my mother went up and happened to ask the supposed "chef" if the carving station was ever going to be brought out, and his sharp attitude filled reply was a quick "Nope, not today." We also witnessed another guest ask if the salmon was going to be an option and yet again this "head chef" responded with, and I quote, "No but I guess I could whip it up for you, but it will be $44." Jaw dropping.
Not just that, but the very much lack of dessert options were quite literally small pastries you buy at Costco. No "Italian" desserts like the last time. They weren't even that great.
For THIRTY FIVE ($35!) PER PERSON, this was honestly extremely underwhelming for my first Bocca brunch event, and was beyond disappointing for my families second brunch event. Nothing advertised was served, and I didn't even catch it till after I went home that I paid $24 for three mimosas (receipt attached.) when they were supposed to be $5 a piece, PER THE ADVERTISEMENT.
No where did anything state that it was all "subject to change." I know for a fact that myself and my family won't be returning to anymore Bocca brunch events, and it is honestly hard to say if we will return as normal dinner guests in the future due to extremely sharp price increases, and serving sizes decreasing.
Shoutout to our server Dorian though. She was beyond excellent with such a good personality. One of the best servers I have ever had at Bocca. If you ever decide to go, make sure you...
Read moreso this is usually one of those places that we go to on special occasions. Recently, my parents and I attended the brunch on Easter and I have to say that it was the best brunch ever and they offered so much stuff, like chicken piccata and the salmon, baked rigatoni, Brussels sprouts and a variety of breads and desserts and we got our moneys worth for it. On Mother’s Day (today) me and my family went for the brunch again and of course like last time we saw the advertisement of the same stuff where they were doing a carving station and $5 mimosas just like last time, the carving station came out an hour before brunch ended during the Easter brunch as we were leaving and today we asked the chef if they were doing a carving station and he was not nice at all and was very rude to us and said no we are not which he was very blunt about it and there were some other questions that were asked about that also got a rude response (professionalism am I right). The food was good, but the options were very limited and it wasn’t like last time which was very disappointing to see that it wasn’t as good as it was during Easter and you know the one problem I have with this advertising of this brunch. You advertise $5 mimosas, a carving station, and a wide variety of mouthwatering foods and today we go and see that the food isn’t as good as it was last time and also… the dessert section looked very cheap to me. It looked like little cheesecake bites and scones that could be purchased at a store, like Costco Walmart or even Sam’s Club And it was kind of upsetting to see that because last time there was a really good variety of desserts that you can tell were made in the restaurant and it didn’t look like it was just bought from a store. False advertising for the drinks is kind of upsetting because you overcharge for mimosas when we were told that they were going to be $5 dollars exact… so I have to pay more because I was lied to by y’all’s advertisement. Shoutout to our server Dorian, she was truly amazing and she gave us the best service ever and always made sure we were doing OK and checked on us and had a smile on her face and she was just perfect, If you ever go here, request her because she was amazing. I’m going to end this off by saying advertising needs to be better because if y’all are going just copy and paste the advertisement from last brunch at least fix it and say there was not gonna be a carving station and there is gonna be different menu items then what there were from the last brunch that you had on Easter and the chef could have been nicer as well. my family and I are very disappointed from the experience other than our server being amazing. In the future, there will not be an attendance for brunch events and even dinner as well due to increase in prices and the decrease in portion sizes after the experience we had today. (Do better to advertise a true fun experience for people that expect it when...
Read moreFirst off… this place isnt for large parties. A friend of mine made reservations for a party for her 14 year old daughter for 7 pm. Maybe 10-15 people. We ordered drinks and bread service @7:30ish. Our server seem to be very well organized to get orders taken. After an hour in a half of waiting on food to brought out. which we addressed the issue with management problem (1) and food came out. We were pleased with the food, and uniqueness of the itailian entree’ . Problem (2) one of our guest found hair in his food, He then returned it to the kitchen. Remind you No manager came to the table to try to accommodate due to finding of hair. We had 4 famillies 2 which were military veterans- asked for milltary discounts. We were told by server it could only be applied towards one guest ticket which it again was 4 guest 2 which were military. Problem( 3) The server which seem to well organized couldnt get the correct person meal tickets correct with whom had what food. We were charged extra things such as extra side salads, meatballs and a surcharges which was on a lemondrop martini not being on the menu. After 2-4 times trying to get the tickets correct. Things became unprofessional. The guy who found hair in his salad was told - you ate half of it you still have to pay for it and management was never made aware of it. It was eventually compd- another waitress who had tons of pericing in her face tried to assit our tickets decided to make remarks that ”their on the way” implying police were coming & she was not scared of any of us, Disrespecting elderly individuals . We tried to have the most upmost respect due to it being a large Party and it was the servers only table but the management doesnt seem to care or offered accommodations or take responsibility of mishaps on the employees the comments. Bocca is over priced and ran by impathathic people who if they feel they dont want to work shouldnt be there. As we were leaving the server who attempted to assit threw up finger signs and became aggressive with one of our guest. This place needs néw management and new employee bc this is unaccepable. Due to it being a upscale and simply bc it was a child birthday . They ruined that experience for a child. I would not recommend this place to anyone due to the unprofessionalism and empathy of poor management. Dissatisfie and...
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