Arden's Garden Juice Bar & Smoothies Piedmont Park — Restaurant in Atlanta

I’m assuming this is for your Piedmont Park location? There is a young man there in the evening who is always very courteous. I enjoy his energy.

However, the time before this last time there were two women and they were quite rude and inconsiderate as I slipped on the floor. I didn’t fall however because I maintained my balance. The older woman had been mopping and had put the ‘wet floor’ sign by the front door, but I was already in the shop.

So I didn’t see it when I walked toward the case to get a large bottled juice. Instead of them asking me if I was OK they just looked on as if nothing had happened. I said something to them about putting a ‘wet floor’ sign up. They said “oh well we did, it’s by the front door” I said “well it didn’t do me any good over. there. You have all the rest of the floor and you have customers in here who are not aware that this part of the floor is wet. Try putting it i where we can see it. “

And they just stood there looking like a deer in headlights and I told them that that was really poor Customer Service because the least they could do was ask if I was OK. And I told them that as a business owner myself (I have a restaurant Tassili’s Raw Reality Café) that customer care is paramount.

And that if I had actually hurt myself, I could sue your company. Well, I didn’t fall , I only slipped thank goodness. But if I was the type of person that is always seeking an opportunity to come up off of someone else’s negligence, that would’ve been it. I am not that type of person though. So hopefully this letter will be considered and you can work on training your late night team members to provide a better customer care experience.

Otherwise everybody is always helpful and great. I typically go to little five points or the one on Main Street in Eastpointe those locations. Between those two I’m there literally every other day! I’m so grateful for the nourishment you (Arden’s Garden)...

You guys haven’t evolved with the times at all. I moved back here and came to you guys from 2015-2018 and had a good experience, gone for 4 years and since back have tried you 3 times before writing this review. The place feels like a tiny bit of a scam. First time I was with a friend who wanted a drink like a pina colada, the worker said sure and then halfway through making the drink put these things called fuzzy something into the drink because you don’t have coconut and didn’t tell us. When they rang up the drink they scanned the empty box of the fuzzy bites which added like 7 dollars to an already 13 dollar drink? We told her we didn’t want it and she should have told us before and she shrugged us off.

Fast forward to this month - I noticed this last time (yesterday) that everything is frozen, and the person behind the counter is always asking you for add ins to rack up the price without warning. I pretended it was my first time to see if they would sneakily conjure add ins or walk me through the menu. She told me a few scoops of protein would make it a protein smoothie but didn’t say how much each scoop was (3.50 a scoop) and she put 3. I asked for oat milk and you guys only have silk almond the worst one, and she told me that it’s better than oat anyways. It’s always something different, always a different price each smoothie, always a poor customer experience. Only time I’ve had good ones are when I grab a pre made drink and go, which I’m pretty sure aren’t even made there.

My point is you guys use the cheapest ingredients possible, charge the most for each thing, blatantly rack up the drinks, and your quality and taste is sub par. This place wouldn’t survive in other big cities and I think it’s my last...

I have been a patron for 3 years with this location purchasing The Grand Slam & smoothies. Since the pandemic they do not allow you to take any of the supplements in the store. Instead they provide it to go. Additionally, they have began to charge a $0.25 fee when you request chasers. When asked why, they mention it’s for the container. However, you’re not charging $0.25 for the container for the other containers that contain the ingredients for The Grand Slam. Additionally, they chose to make everything to go so why are you penalizing the customers.

I have made several attempts to contact the store manager as well as the district manager by sending emails & leaving voicemails. I have still not received a follow up. At this point I’ve located another place that offer the same exact services but better. They are also black owned so I will patronize to them instead.

Some may say what is $0.25 but it’s the principal. When you were going in before the pandemic they weren’t charging for such foolishness. It’s disappointing because I’ve advertised theming well I’ll continue going to Spreading The Health for my...