Tin Lizzy's Cantina — Restaurant in Atlanta

First the not so good: Set a reservation in advance and still had to wait 40 additional minutes to be seated.

Most smaller groups that arrived after us were seated 20-30 minutes before we were.

First taco place that doesn’t offer taco bundles to give the impression of economical bulk pricing. (Example: 3 tacos for $15). Many taco joints also offer rice and beans as a side with those bundles.

First Spanish-themed restaurant I’ve been to that does not offer complimentary chips and salsa.

Note: opportunity for service missed. If seat times and/or serve times or high, chips and salsa could be used here as an expression of thanks for patience, while preventing your customers from sitting and getting hungrier for 40 minutes.

Ordered appetizers once seated, did not receive for 30+ minutes. During this time our group ordered entrees as well. Took 25 minutes to receive one cocktail.

Tacos are sold individually (except the birria taco), for $5+ each.

There doesn’t seem to be enough wait staff.

Diner ordered queso during appetizer phase, specified chips. Chips ordered again once queso received without chips.

Diner ordered lobster taco - 50/50 Note: this taco is $10

Requested to-go containers from two servers. Received small ones, but nothing for the chips. Requested chip bag. Requested bag to carry everything out.

food took a while: Seated 6:06 pm - ordered appetizers Ordered entrees at 6:35pm Appetizers received 6:46pm Entrees received. Queso received. Ordered water 7:00pm

Pros: Everyone was friendly and accommodating.

The menu and reviews are what drew us in on our weekend trip to the Atlanta aquarium.

Once the food came out, everything was great on average. Some items were better than others.

Atmosphere is noisy but it’s a taco bar. Within expectations.

Overall: Food was okay. Atmosphere was welcoming Staff was friendly and hardworking. (And clearly overwhelmed). Host was also quite apologetic.

We have many taco places back home that offer simpler tacos that taste better. These were okay - some better than others, but the price seems reflective of the volume. This also results in feeling like the meal wasn’t economical. Almost $40 per person at our table.

Creativity is great and fun but if it costs in time, efficiency, and consistency, is it the best choice?

Some opportunity for service missed considering long seat and wait times. Requested certain items multiple times before being revived (napkins, cocktail, to-go containers).

Reservations should take priority over guests without reservations. Why offer reservations otherwise?

Due to our very poor start, and the extended time waiting at each stage before and during our dinner, a lot of was riding on the food.

Fact-finding questions from the servers can go a long way to preventing repetitive requests, or volume of requests and save the...

A Disappointing Experience Dining out is not just about the food; it is an experience that encompasses the ambiance, the company, and most importantly, the service. Unfortunately, my recent visit to Tin Lizzy restaurant left me deeply disappointed and compelled to share my grievances. With a heavy heart, I write this complaint to shed light on the subpar service I encountered during my visit.

First Impressions: Upon entering Tin Lizzy, I was greeted with a lackluster welcome. The hostess seemed disinterested and barely acknowledged my presence. It was evident that the staff lacked the enthusiasm and warmth that one expects from a reputable establishment. This initial impression set the tone for the rest of the evening.

Ordering Process: The ordering process was riddled with inefficiencies and miscommunication. Our server appeared overwhelmed and inattentive, struggling to take our orders promptly. It took an exorbitant amount of time for our drinks to arrive, and even then, they were incorrect. This lack of attention to detail was disheartening and reflected a lack of professionalism.

Waiting Time: Patience is a virtue, but the excessive waiting time at Tin Lizzy tested even the most patient of individuals. Our food took an unreasonably long time to arrive, leaving us hungry and frustrated. The lack of communication from the staff regarding the delay only added to our disappointment. It is unacceptable for a restaurant to keep its patrons waiting without any explanation or apology.

Staff Attitude: The attitude of the staff at Tin Lizzy was nothing short of disappointing. They appeared disinterested, unengaged, and lacked basic courtesy. Our server rarely checked on us, and when he did, it was with an air of indifference. The lack of attentiveness made us feel like an inconvenience rather than valued customers. It is disheartening to witness such apathy towards customer satisfaction.

Food Quality: While the service was undoubtedly the most significant issue, the quality of the food also left much to be desired. The dishes lacked the finesse and flavor one would expect from a restaurant of Tin Lizzy's reputation. The presentation was lackluster, and the taste was underwhelming. It was evident that attention to detail was lacking in the kitchen as well.

Cleanliness and Hygiene: Another aspect that cannot be overlooked is the cleanliness and hygiene of the restaurant. The tables were sticky, and the floors were littered with...

came to Atlanta on a business trip and, like last year, decided to stop by Tin Lizzy’s in Downtown due to its convenient location. Unfortunately, my experience echoed the concerns I had during my previous visit, and it’s disappointing to see that nothing seems to have improved since then.

The staff seem drunk and rude. And overworked and micromanaged, yet somehow mismanaged.

The manager on duty was Mike C. (last name unknown), though I was told JT is also a manager.

I had the same server this year as last—Myiah. Last year, I reported her behavior due to an uncomfortable amount of upselling and confusion around drink orders. She would ask simple questions and then ring up a more expensive option than I intended, creating an awkward interaction that felt less like service and more like a hustle.

I hope the team takes this feedback seriously, as Tin Lizzy’s has potential but is currently falling short. The food is decent but the overall predatory behavior allowed by the management after having a reasonable $100 bill jumped to $200 after our server used underhanded tactics for a higher, and admitting it in ear shot of myself and others last year to showing up again in what I expect to be a professional setting is deeply unsettling. She seemed fake nice— talking about us moderately loud at the near by checkout areas then returning with a smile intending to upsell again.

This year, I made a point to be very clear and firm in my order to avoid a repeat of that experience. While it wasn’t as bad, the overall vibe remained off. I was genuinely surprised to see her still working here, especially after raising concerns last year. It gives the impression that management either isn’t taking customer feedback seriously or is indifferent to the kind of environment being cultivated.

I’ve been here maybe 5 times times in the last year— serviced by a Ken— tan short girl with curly blonde hair, a fair woman with dyed red hair, and a younger woman with a hijab. Each time a different experience but all pleasant except for her.

For a place catering to tourists, business travelers, and locals alike, customer safety and comfort should be a priority—and that extends beyond food and drinks to the integrity of service. Unfortunately, this experience reinforces the perception of a lack of accountability among the staff and management, and a work culture that seems to tolerate or even enable...