The White Horse — Restaurant in Austin

Male AGGRESSION from server & manager was surreal. It was Halloween weekend when my girlfriend & I dressed up as a cop & drug smuggler. We had disposable walkie-talkie props that I could care less if we lost them. At entry the door man did point out that we can’t bring them in so we said that’s ok and turned them upside down to show that the containers were empty. So his response was it’s ok. We went in no big deal. After paying admission & getting second round of drinks and filling our props with water to mindfully hydrate we went outside to rest our feet. While chatting alone minding our own business a server comes along quickly to clear the table of empty drinks and without ever speaking to this person before in our lives he begins to grab our props and with anger he demands we throw them away. I understand he has to work quickly but the level of aggression in his demeanor was out of no where. I place the props closer to him and said-take it. My friend was upset at his delivery (so was I) and I didn’t feel necessary to stop her from defending us as she emphasized the drinks in our hand that she bought. So why would he be angry at us for having props on Halloween. The server did not take her response well so demanded we leave. I was shocked at how quickly and terribly he treated us. I told him that I want to speak to a manager because his approach is rude/uncalled for considering we were minding our own business and now he wants to kick us out for defending ourselves over a costume on Halloween night. He tried to delay getting a manger and he almost refused to do so until I asked for the third time.

As we sat there waiting suddenly a bald man grabs one of the props and begins to tear it apart aggressively only to find that it’s a coconut water container with water inside. He was yelling as us and saying something to the point that we can’t bring containers inside and that it’s a violation of their rules. True, but I just could not believe what I was seeing and was at a lost for words. My friend, again, was defending us and started yelling at him for his destructive behavior over costumes. I asked him three times to allow me to explain our situation and he would yell over me “GTFO” more than once. He toned it down a bit when I turned on the camera.

As we started to exit he got more enraged when he said-dont go that way-which was towards the dance floor and how we came in. He could have escorted us but instead kept yelling with spit and said get out of my bar! I recorded this separately. My friend was pulled by her arm to get redirected as I lost her while exiting and waited a while to see her exit. She definitely had a reason to defend herself and is always a nice and caring person there was a reason to be upset and for that reason I am writing this review.

I tried to reach out to white horse with this video and brief explanation but have back. I don’t even care about the props it’s just the level of aggressive men who don’t have customer service skills and should not be in a bar where people are minding their own business to have a good time while paying for it. I know the service industry is struggling these days and that is why I hesitated to post this review and give them an opportunity to handle this situation with out a post. I also understand that props like open containers are not allowed but that is also why we proved they were empty and we also bought drinks. Also it was a halloween weekend where I wanted to show my girlfriend a good time as a welcome to Austin girls night out. However these two men completely dumbed on it. I had wanted to enjoy White Horse for what it is as a staple but this kind of treatment is uncalled...

I have to tell you about this place called the white horse, it seems like everybody's on the White Horse. Haha I say that because this place is full of energy, the crowd is amazing the people are amazing. This place Comes Alive once the band starts playing it doesn't matter who you are, what you got going on in the world, or what you do. It doesn't matter whether you can dance or not the people here are super friendly everyone associated with everyone it was an amazing crowd of people. There's some people who were willing to teach you how to dance even though they all claimed not to be teachers everyone knows a little bit of Step and a very friendly . I have to tip my hat off to the people that created this atmosphere, whoever's in charge of this place is doing a good job bringing all the right people in who just want to have fun and dance. I've never seen so many people interacting with strangers in a dance Hall, and I go dancing quite often. It seems like everyone knew each other even though they didn't just as I didn't know anyone. Everyone there was open to meet everyone else on the Dance Floor. With all the spinning and all the Turning from all the dance moves that everyone had, it was wonderful to see and to experience and to be a part of it. I was invited to go last night with a friend and if after last night experience, I will definitely return to this place and recommend, should you want to go dancing visit this place. This was a Wednesday night and the place was packed, one person told me who goes quite often, that place on Fridays and Saturdays is insane with the amount of people that go in to dance. The dance floor so full there's literally bodies everywhere and everyone is bumping into each other but I hear it's a great time. I can tell you that if the weekend is 10 times more intense then Wednesday you will be sure to have an...

The bar is a divey little joint off of E 6th and has a cool patio and a "dancefloor" that was quite and surprisingly crowded for a Wed night. I spent most of my time navigating from the bar inside to the patio and table jumping to socialize w/other patio-dwelling folk. So, 3-stars for White Horse. It was a place to hang out on a Wed. night

*This part of the review is strictly for the Bomb Tacos 2 Trailer in the patio; 2-stars for this place

The tacos were delicious! I got the bistec taco no onion and the Hawaiian no vegg. The Hawaiian was my favorite! So flavorful and the chicken and pineapple were grilled just right.

Now, the reason for the 2-stars...I waited for I don't know how long for the lil dude (who was by himself) in the trailer to first off even acknowledge my presence and secondly to take my order. Seriously, it was totally off-putting to be ignored...I seriously felt invisible and felt almost annoyed when the guy could be bothered to even take my order. Everyone standing in line behind me said it is the MO and worth the wait, but I gotta confess, not a fan. I know there is an expected no-expectation of "service" but this one just floored me. I think I would have way better about the whole experience if the guy would have just took two seconds to say "be with you in a moment", but treating me like I wasn't there til he was ready to "deal with customers". The surprising part was, the tacos came out way faster than my order wait time!

But, I guess he has a captive audience in the patio of the White Horse, where being able to get a tasty taco at 1am without having to walk more than 5 steps and can do as he pleases...if I come back I will have someone else do the awkward wait dance for me and compensate...