This has been the worst customer service I’ve received. It started with the online system and trying to place an order. You have to register for an account then confirm your email. After going through that and trying to place my order the site is not working. So I call and attempt to place an order over the phone. The person working to go could barely understand me and was having computer issues. It took her 5 minutes to input a salad, to which she responded, is that it? I said no I would like to order for 4 people. Then I ordered one pasta dish and after a very hard time of her understanding me I said we will just come in. Is there a wait for a table and she said no just come in. Never offered to take my name for a table so I trusted her on her word. We arrive at the restaurant with adults and two kids in tow. Get to the hostess stand and I explained what happened and the hostess said well there’s a 50 minute wait. We decided to try to place a to go order again and have been sitting in our car for 45 minutes after they told us it would take 20 minutes. We just walked in to pick up the order and the person forgot to make our pizza and was visibly annoyed that we asked where it was. They were out of the dessert that their online system allowed us to order and threw something else in a box instead never offering to credit us. Now it’s been one hour and we have a partial order and no dessert. Waiting for our pizza. I understand that the service industry can be tough. I worked in that for many years. But no one has offered to compensate us no one asked for a manager and we have experienced awful customer service. If the restaurant is that busy they either need more people or component people. We are still sitting in the car with two kinds under the age of 5.

Update. This journey began at 6:30pm and we just got home to eat after 8pm. Our food was cold and there was a hair in our pasta.