Jimmy John's — Restaurant in Brookside

I ordered 2 party boxes online on a Friday night, and scheduled them to be ready Saturday at 11:30A. I arrived at 11:20 and they told me the sandwiches weren't done yet. Since I was early, I left to run some errands and came back at 11:35. Sandwiches were still not done. I waited until 11:50 and asked how much longer it would be and I was told they were just starting the 2nd box. I didnt get my order until 12:10, 40 minutes late, with more than enough notice for the order. As I waited, approximately 7 people came in to order sandwiches, and there were about 5 workers, so volume was not the problem. There was no apology or explanation from any staff. Now late to my event, I brought the sandwiches to people who had expected them 40 minutes ago. The sandwiches were dripping with mayonnaise, the "Unwiches" had the paper wrapped in with the lettuce, so you had to take the lettuce apart to take the paper out.. They were overall very unsatisfactory. I give 2 stars, rather than 1, because this is my first time ordering from this...

Just Friday I spoke with owner about their business and wished them luck. Today, Saturday of the July 4th weekend I went out of my way on my travel to Delaware park to buy 5 subs for the racing department. I arrived at opening time of 10:00 am only to be told it would be 15-20 minutes because she was making bread!!! If opening is 10 am, then prep work should be completed well in advance of the store hours. When, I get food, it is great. When, the owner is there, the service is great. When I called to speak with her, an employee was not helpful or considerate on the phone. It may be time to set firm employee rules or make changes to be prepared for the customers at operational times set to open. Went to Wawa to spend my money. Now update, as of July 28 I see by the store website they have opening of 10:30 Am now. Guess the employees couldn't get up early enough before. Just hope now, when customers arrive at 10:30...

Employees eating while on the register or the manager don't know who she was but this employee need to stop talking about costumers soon I got off my car this two individuals start talking about me there so stupid don't even know how to hide when they talking about someone i didn't said anything because there was a family with children's eating on their dinner room and I know how to control my self but if I go there and she keeps doing that shiet I'm gone to said something about it if she don't like specific people she needs to change her job where she can only see the people she likes this employees should know because of us customers they have job and they need to said thank you cz we are doing them a favor for choosing their place so they can have paid check food is gobut costumer service sucks I don't know if the other individual was employee or he was just hanging and talking shiet with this...