Infused Charlotte — Restaurant in Charlotte

This was my third and FINAL time at this establishment because I experienced theft, defamation of character, poor customer service, and lack of conflict management skills from the bartender, bouncer, and owner.

My friend went to get our drinks, so I could save our seats. I gave her $20 for my drinks. While the (appeared to be) white female, short and dark-haired bartender was in my eye view, I asked her how much a Classic Margarita is, she said $8. Then I asked what drink specials they have, she said some type of Vodka Rose’ for $5, etc. I asked for the Vodka Rose’. My friend gave her $20 for my $13 purchase. She gave all ones back. My friend did not count the ones, but I did once she gave them to me. It was $5. My friend went right back and told the bartender the change was incorrect. She said, “That's the right change.” rolled her eyes and walked off

At that time, my friend came back to her seat and I went to the bar to address the matter. While I stood there, the bartender fixed a few drinks, spoke to the bouncer, puffed on hookah…all while I patiently waited there, being ignored. Once she finally came to me, I explained again what the concern was. She said $5 change is correct. I let her know $20-13=7 but go ahead and keep the $2 because I was going to tip her that anyways. I just wanted to make her aware of the principle. You cannot do what you want with someone else’s money. She got irate and told me I can have $2 from her tip jar because she did not take my money. I told her do not worry about it and sat back down.

She stood at the bar entrance-way with the $2 in hand, ranting LOUDLY, that I can get it. She hopped around, as if she was ready to be in the ring with me. My friend let her know, “It is not that serious. You are at work. Calm down and keep the $2. She continued to yell about how she does not have time for this and “it is what it is” …I can have the money.

Finally, I went over to her and got the $2 that she was STILL ranting about. After that, she called the (now known as) owner over and he motioned with his hand, to the bouncer that the three of us must leave.

My niece asked the bounce if she can use the restroom before she goes, I quickly answered her, saying you absolutely can. My friend left and he said I need to wait for my niece outside. I let him know, “We came together and we will leave together. We are getting kicked out because the bartender is a thief and I will not leave until she comes out of the restroom.” He backed off. She came out of the restroom and we went outside.

As we stood outside, planning our next move, a tall white man with reddish hair and a beard (same guy who motioned to the bouncer that we need to leave) approached the three of us, and said, “I am the owner. I'm sorry this has happened. Y'all come back tomorrow and the drinks are on me. She won't be here tomorrow." We let him know we will not be back because we have never been kicked out of anywhere. We also advised him we should be able to come anytime, not just when a certain employee is not working. Sounds like he has no control. He said because of the fact that he is not technically working tonight, he is just there to drink and hookah, the best thing for him to do is take the word of his employee and we can speak to him about it tomorrow.

Lastly, I am not pleased. I have other friends who frequent Infused and it is disappointing to know that they have after conversations with them decided not to go to one of their favorite spots, again. They want to take a stand to have my back, since I was wronged. The place is small. However, it still did not take away the huge embarrassment. I will NEVER return, nor...

Second time visiting this establishment and it will be my last. the first time it was nothing that stood out to make me write a review either good or bad. However, my second visit was something special. The bartenders moped around as they made drinks for the patrons and did not appear to be interested in servicing the people. two bartenders routinely ignored the mass majority or the people waiting to order and they repeatedly prepared orders for what appeared to be there friends or people they knew on some other level. These were not servers or people with some type of advance/special access. they were people that simply called the bartenders by name as if they were old friends and the bartenders prepared their orders as literally everyone else surrounding the bar waited for service. it almost became comical as those select individuals started taking orders from people they were talking to as they stood at the bar and the bartender kept pretending as if no one else was there seeking service. them to order for me and the bartender(Nichol) made my drinks. As a group my friends and I started timing how long it took to get service and one of the people in my group waited 23 minute to get a drink. Not because it was just so busy but because the bartenders just kept picking who they wanted to serve. You would have thought that with each person in the group tipping on average $5 for each $15 tab, we would have at least gotten average service... Guess not at this place... Never again... my money can be better...

If I could give 0 stars I would have. I went for drinks and hookah with a friend. The bartenders were terrible. Stood at the bar for plus 10 minutes with no service. I asked one of them where I could purchase a hookah. She blatantly ignored me. When I finally got her attention and asked again her response was “you see I got drinks in my hand” as she rolled her eyes.

The other bartender asked the guy in front of me if he was going to tip her. As if she wouldn’t served him if he said no. And it wasn’t in a joking mood. Since the other girl ignored me attempted to get this one’s attention so that I could at least get drinks. She ignored me as well and began tending to the other side of the bar.

At this point, I feel that they’re both ignoring me on purpose. I asked the first girl what was up and she began to tell me I needed to go to the end of the bar to order hookah and that the person that doesn’t wasn’t even over there. I told her calmly that she could’ve told me that when I asked the first time and I still wanted to order drinks. Her response: “So does everyone else up here you just gotta wait!” I wasn’t about to argue so I just left.

This was my first and last...