Little Village Grill — Restaurant in Charlotte

I am horribly disappointed in how I was handled at this establishment today right after patronizing with them a day prior (purchased two cold brews) and then came in today with a coworker who ordered a meal and purchased me a danish…I brought my lunch to eat with her and did not see the sign where it read I wasn’t allowed to bring my own food in which I know is commonly not allowed at most places, but it was the way I was urgently dismissed from the establishment that didn’t sit well with me. My coworker wrapped up her food because she couldn’t stomach how the man came over and basically told me to get out. Learn how to talk to the people buying from your business.

Response to owner: No, I wasn’t under the impression that I would receive VIP service. According to the way you’re responding to the situation, I highly doubt you have the capacity to provide VIP services. Thankfully your business is located in a high traffic area so you get a lot of customers. However, and clearly, it doesn’t mean you have good communication or customer service skills. Your response further confirms what’s been stated. Additionally, I would never do this at any other establishment because it wasn’t my idea in the first place. My coworker insisted I eat with her and she purchased a burger for herself and 2 cheese danishes and 2 bags of chips for me and her so yes I was a customer. After sharing my experience with the office, another co worker shared that she ordered a vegetarian option and received meat and you all refused to correct her order and gave the same harsh treatment. Clearly this is...

I had an overall enjoyable lunch experience with my child—we spent about 45 minutes relaxing, eating, and even took the time to clean up our table before getting ready to leave. The young lady who took our order was very friendly, and the food was great.

However, our experience ended on a disappointing note. As we were exiting the restaurant, a staff member physically blocked the doorway and informed us that the restrooms were for paying customers only. This was both confusing and upsetting, considering we had clearly dined in, paid for our meal, and were just wrapping up our visit.

Being confronted in that way, especially in front of my child, was not only unnecessary but also came across as accusatory and unwelcoming. It felt like assumptions were made about us—possibly based on my appearance, assuming I was much younger and trying to pull a fast one—and that's a deeply uncomfortable position to be put in as a PAYING customer.

I hope this feedback helps improve staff training around customer service and handling such situations with more care and respect. We were excited to spend our lunch uptown and chose your establishment as part of that experience. It’s unfortunate that this is how our visit ended. The employee mumbled sorry, but it shouldn’t have happened in the first place, to act on...

Had lunch here on a business trip. There is not much to choose from in the area. As a result there was a lot of government workers here that day. I imagine they would be here all the time too.

There was a long line when I arrived. As a matter of fact, the line never died down the whole time i was there. Got to sit with a local who dines here regularly. She indicated that the family that runs the shop is usually very good and very fast. Guess they have a lot of new staff members, which contributed to the slow service. Took more than 10 minutes to get the food. As a matter of fact, the wait was that long for everyone that day.

Had the little village sub. It was quite good. Good portion size. The fries, ordered separately, were crispy and crunchy.

Overall, a good place for lunch if you have time. If the service is quicker then this...