Hello Monty — Restaurant in Chattanooga

Me and husband were going out for date night, I called ahead to see if there was a wait time, do I need to reserve a table, etc. the young lady on the phone said yes I should certainly reserve a table, so I did- over the phone with her. So we get there, and a young man looks on the iPad and our reservation is nowhere to be found. Has a little bit of an attitude and zero hospitality. A young lady comes over and she gets our silverware and I was like “can we sit over there?” In the dark corner, and she said the entire area by the kegs was already reserved (not a soul sitting there) then she was going to put us at a tiny table right next to a table of like 10 people who were very loud, and so close to our table we wouldn’t be able to pull out our chairs. So I’m like okay.. how about the patio? So we go outside and she wants us to sit right behind the massive door that opens where there is zero room to sit the table is so close, I didn’t really want to have a door opening and closing and being bumped into while I’m trying to enjoy dinner. So we found a table in the middle, and the chair was half on rocks and half on the patio and it was very uncomfortable, but I laughed it off. Moments later I’m surrounded by dogs and a screaming baby (I love babies and kids, but I’m on a date, with a reservation, for a romantic night out) and I’m brushed up against by the dogs while I’m teetering in this patio chair. I tell my husband I’m so close to just leaving, he said let’s just try to make the best of it. I’m like okay, so we ordered sweet tea and an appetizer of Brussel sprouts, she asked me but didn’t even ask my husband what he wanted or acknowledge him at all… I’m livid at this point, so we get our Brussels to go, and went across the street for dinner. The sweet tea was probably the best I’ve had in a while, but the service and hospitality was by far the worst I’ve had in a very long time. I tried to be kind, and patient and understanding, but the staff acted like we were an inconvenience to them and it was a burden we were even there to begin with. I’m still floored at how awful we were treated. 0/10 do not reccomend. We took our...

This was our first time eating at Monty's. Some friends were in town, and this was the place we decided to eat. I'm not sure if they were having an off night or what, but most of the food was not very good. The table ordered a couple of appetizers, Blistered Tomato toast and the cast iron cheese dip. The toast was half burnt, and only a couple of us tried it. I didn't try the cheese dip, but the ones who did were not impressed.

For our entrees, between us we ordered salmon, a few Monty burgers (one with impossible meat), a ribeye, a tomato pizza, and a brat skewer.

The guy who got the brat skewer seemed really pleased with his food. With every bite, he would make some comment about it being good or some, almost orgasmic, sound signifying that he was pleased with the food that entered his mouth.

As for everyone else, it seemed like the theme was overcooked. The salmon looked like it was glazed too early and the sauce had burned to it. The meat-based burgers and the ribeye were all as burnt as the toast from the appetizer. The pizza actually did not look overcooked. It looked like a goopy mess, and not in a yummy, melted cheese on a pizza kind of way... more like milk that's been in the fridge too long, and you don't realize it till you pour it in your cereal, and it plops out in one, gelatinous clump, running your last bowl of Cheerios.

Along with the almost tantric brat devouring, there was one other positive. It seemed like the plant-based meat burger was cooked almost to perfection, and the consumer of the burger said it was very good.

We also ordered 4 of the Moon Pie cheesecakes. No one could really taste the Moon Pie, and it seemed like they somehow found the most dense cheesecake in the world.

With that said, the atmosphere was nice, the service was great, and the company was wonderful, so it was a...

Complete management failure.

Service every time we have been here has been lackluster.

This time I ordered the salad with salmon. I got served a tailpiece of salmon that was burnt. They wanted to call it blackened but it was burnt.

They brought me a new salad but had already wanted to argue so I was just kind of done.

The new piece of salmon that arrived looked 100% different than the previous piece. It actually looked appetizing.

So this was a kitchen failure first. The kitchen needs to realize that you don't cook the tailpiece for as long as you cook a belly piece.

Second, the kitchen had the waitress argue about blackening the salmon. There's a difference between blackening and overcooking.

Third, the manager I talked to told the waitress that she completely ruined my evening. Which was false.

The waitress did forget one thing and we were waiting on water refills. But that goes back to the lackluster service that this place already has.

Next, the waitress came out and said the manager claimed that she ruined our evening.

That was completely uncomfortable.

So I addressed this with the manager that it was really rude and terrible behavior to claim that she ruined our evening.

The result of that conversation was upsetting so I asked to talk to his manager and he claimed he was the manager.

I asked for someone above him and he was rude about it.

When I finally talked to another person they were apologetic and asked what they could do but I had no clue at that point.

So I went back to my table and waited the check never came.

So we waited for an uncomfortable amount of time for the check.

Finally, I went and talked to the 'manager's' manager and she said they comp the meal. No one ever told us that.

With the lackluster service management failure and kitchen failure, I cannot...