YouYu — Restaurant in Cincinnati

My best friend’s mother funeral was earlier in the day. After the funeral, repass and family/friends over all day, we decided to get some late night food. We saw that the Hard Rock Casino was open, so we headed there. Some friends were in the area so they went ahead and got the table. When we arrived my brother walked to the table and turned the turnstile on the table. He didn't realize that the turnstile was going to turn so fast. The condiments were in three glass containers. They flew off the table along with all the contents inside the glass containers. Glass was everywhere and it was a mess. When the waitress arrived we were apologetic. We assisted with the clean up. We told her that it was a mistake and he didn't realize that the turnstile was going to turn so fast. After the clean up, we placed our order and waited on our food. About 10 minutes later the manager and the police came over. The police said, “This is the manager, he is going to have a conversation with you and then I’m going to have a conversation with you.” The manager proceeded to say, “We saw you come in and knocked the condiments off the table. We think you are drunk.”

I was appalled, I understand that the manager was doing his job by coming to check on us. However, he didn't ask if anyone was hurt nor did he ask what happened. He made an assumption then told an untruth (a lie). He, in fact, did not see him knock the condiments off the table because that just did not happen. And, what made him think we were drunk. We were not loud, rude, slurring, belligerent, struggling to walk or stand up. In fact, there was a loud, rude, belligerent woman two tables over struggling to stand upright.

After explaining what happened, he did apologize but by that time the damage was done. As a manager (in my opinion) your first line of duty was to check on your customer to ensure that we were alright, after all glass did break and someone could have been injured. From there he could access the situation to determine: -if the disturbance (glass breaking) as a honest mistake or not -if we drunk or not -if he really needed to get the police or not -if we needed to leave or not

After eating our food (now) mediocre (I think after this situation the food became mediocre) we tipped the waitress for (after all this) giving us the best service ever.

I hate to point to race but it felt like racial profiling. As mentioned, there was a loud, rude belligerent woman two tables over struggling to...

Walking up to the place, people are standing around, looks like everyone is waiting on food. I stand there for a few minutes, never greeted or anything, so I order at the kiosk which I figured was convenient so whatever. I'm waiting at one of the tables and a nice waitress comes up and I let her know I already ordered, I didn't even know they had waitresses, but let her know that the next time I come I'll make sure to order at the table

I wait around for a while when a woman comes up and asks my name, and says "oh, I have your order ready." I pick up my order and head back to the table. As soon as I sit down, a very rude older woman, possibly a manager of some sort, comes over to me and says that I can't eat there since I placed a "to go" order. There's no signs or anything. I apologize, stating that I was unaware since this was my first time here. She says, "well, that's why I'm letting you know now." Wow, really? She also says that they get in trouble if they let people eat there when placing a to-go order. Mind you, the kiosk doesn't give an option to select dine-in or carry-out.

I'm very irritated right now as I'm sitting in my car in the parking lot garage eating and writing this. I literally pay $57 for some food and get told I can't sit there and eat it. The picture is of the $17 General Tso's Chicken, and there's almost nothing there, like 12 small pieces of chicken. Ridiculous! I planned on playing more after I ate, but had I known that I couldn't eat there, I would have just stopped and grabbed something to eat on my way home. The food isn't much different than I could get at Panda Express or some other cheap restaurant for a small fraction of the price.

Hard Rock is trying to entice away High Rollers from Caesars, and up until now, they have been doing a pretty good job getting me to drive out here from Indianapolis, but I promise that I will never stop foot in this restaurant again!

I hope someone from Hard Rock actually reads this and takes appropriate action. I really don't like complaining, but the service industry has gone way downhill lately and I refuse to drive 2 hours and put my money into a casino that treats people like this, regardless of who they are or what their status may be. I never told anyone my status, and you would never know that I put over $2 million into Caesars last year, but it shouldn't matter. Treat your customers right or we will go...

Going in there with low expectations as diners that does a myriad of Asian cusines usually doesn't do it well. However, I was pleasantly surprised by the food. The dishes served wasn't as authentic and traditional as what I am used to but they tasted good overall As a big party, we had pho, Yang Chow fried rice, hot and sour soup, satay beef, and Korean fried wings, and half of a roast duck. The pho broth was bland, but I've haven't gotten good pho broth in Ohio area yet. It was acceptable. Everything else about the pho was acceptable. The Yang Chow fried rice was very good and followed the traditional recipe. Well done. The hot and sour soup was unique but good. Korean fried wings were too salty per the party and doused in too much sauce. The outside was hard rather than crunchy. Satay beef was okay. The roast duck deserves its own category.

The roast duck itself tasted phenomenal. It's nothing like the authentic half a duck I'm used to eating in New York, but this tasted great flavor and texture wise.

However, when a man in a suit bought us our roast duck, he dropped the duck leg onto the floor. In Asian culture, the duck leg is the most valued part of the dish. He of course offered to replace it, but we feel that he picked it up from the ground and ask the chef to heat it up again and gave it to us. Very offended by this act. It is as if he is mocking my culture. If you drop a piece to the ground, especially the most valuable part of the dish, the proper service in a decent restaurant would be re-make the entire dish.

Food was overall good, but service was horrible, especially if it was a manager who bought us the duck and dropped a piece of it...