Five Guys — Restaurant in Colonial Heights

I cannot say enough good things about Rico at Five Guys. He is truly outstanding and sets the gold standard for customer service. From the moment I walked in, he greeted me with warmth and genuine kindness. What really impressed me was how he went above and beyond when I had concerns—he didn’t dismiss me, get defensive, or act condescending. Instead, he listened carefully, kept a smile on his face, and made me feel like my voice mattered. That level of respect and professionalism is rare, and it completely changed my experience for the better.

Even in situations where others might bring negativity, Rico radiates positivity. He’s the type of employee who lifts the entire atmosphere of the restaurant, treating customers not just as transactions but as valued guests. His attitude and approach are exactly why people want to return, and it’s clear that Five Guys is incredibly lucky to have him representing the brand.

In fact, Rico has all the natural qualities of a true leader—empathy, patience, professionalism, and an ability to make people feel heard and appreciated. He doesn’t just do his job; he elevates the experience for everyone around him. Five Guys would be beyond fortunate to see him in a management role, because he already embodies everything a great...

I have been to this location a few times and each time I have asked for crispy fries. Sometimes they do and it and sometimes they don’t depending on if the cashier cares that much. I believe it’s policy to have the food to a certain standard and I can respect that but personally I just like crispy fries. However today (Aug 9th 2025 around 1pm) when I asked, the manager was coincidentally next to the cashier and very rudely told me that they don’t do it per company standard. Again, that’s fine with me, but the manager at the time (Selina I believe was her name. White. Female. About 5”5), attitude was really rude. Her body language and tone was very aggressive and after she basically yelled and belittled my request for crispy fries she just walked away and gave me a stink eye. I looked at the cashier bewildered, and the cashier told me sorry for the way she handled the situation. I can respect that this manager is enforcing the standard that five guys has. However, we’re all human and what the harm in an extra 40 seconds in the deep fryer for my fries. But more importantly, the way she handled the situation was very unprofessional and I hope that no one else is treated like this for a...

Every once in a while my family of 6 will order delivery from here as a treat with 4 shakes, 5 burgers and 1 large fry and 1 regular fry for $136 including $8 tip. The experience use to be top notch, no complaints. Due to personal issues, can't go get food, but I tip very well for 2miles.

The last 3 times over the course of 1 yr has had issues. One being lack of labeling even when requested not all are labeled, with allergies this is important and should not be partially.

Other thing is the fries are either partially filled cups or full cups but no extra in the bag like they use to dump a lot in the bag too.

Shakes are sometimes fully melted like they made them first then waited for delivery driver to pick them up, but I am told they are made when driver comes. Again I live 2 miles away and I have brought home shakes in the past from there and they were melted at all. Its not because driver has other orders either, I see I am there only order.

Burgers are sloppy lately, like half meat and everything stacked half way off each other and buns are half way on the meat. With these cheese its not easy getting buns and everything aligned to eat without ripping...