Red Robin Gourmet Burgers and Brews — Restaurant in Colorado Springs

Red Robin is an absolute gem in the world of dining, and I can't praise it enough. From the moment you step through the doors, you're greeted with an ambiance that exudes warmth and hospitality. I've had the pleasure of dining at several Red Robin locations across the country, and each experience has been consistently outstanding. This review will delve into the various aspects that make Red Robin deserving of a solid five-star rating.

Inviting Atmosphere: The atmosphere at Red Robin is unparalleled. It strikes the perfect balance between a casual and family-friendly environment. The comfortable seating, warm lighting, and inviting décor make it a place where you can unwind and enjoy a great meal with friends and family.

Outstanding Customer Service: One of the standout features of Red Robin is its exceptional customer service. The staff is always friendly, attentive, and genuinely interested in ensuring that your dining experience is top-notch. They are quick to accommodate special requests and offer recommendations with a smile.

Diverse Menu Options: Red Robin's menu is a culinary playground, offering a wide range of options to satisfy every palate. Whether you're a burger aficionado, a salad enthusiast, or craving something unique, you'll find a dish that suits your taste. Their innovative burger creations are particularly noteworthy.

Signature Burgers: The burgers at Red Robin are nothing short of legendary. From the classic Red's Tavern Double to the more adventurous Banzai Burger, each burger is crafted with care and premium ingredients. The customizable options allow you to create your dream burger.

Bottomless Fries: One of Red Robin's signature offerings is the bottomless steak fries. It's a delightful experience knowing that you can enjoy endless servings of these perfectly seasoned and crispy fries alongside your meal. They truly set Red Robin apart.

Fresh Ingredients: Quality ingredients are the cornerstone of any great restaurant, and Red Robin doesn't disappoint. The freshness of their produce, handpicked toppings, and choice cuts of meat elevate every dish they serve.

Family-Friendly: Red Robin is a fantastic spot for families with children. The kid's menu offers a variety of choices, and the restaurant often provides coloring sheets and crayons to keep the little ones entertained while waiting for their meal.

Vegetarian and Vegan Options: Red Robin goes above and beyond in catering to dietary preferences. Their vegetarian and vegan options are diverse and flavorful, ensuring that everyone at the table can enjoy a satisfying meal.

Allergen Awareness: If you have food allergies or sensitivities, Red Robin takes them seriously. They provide allergen information on their menu and are diligent in addressing special dietary requirements, making it a safe choice for those with dietary restrictions.

Adult Beverages: For those looking to unwind with a refreshing drink, Red Robin offers a selection of cocktails, craft beers, and non-alcoholic beverages. Their creative drink menu complements the food perfectly.

Dessert Delights: Don't forget to save room for dessert! Red Robin's sweet offerings, such as the towering Mountain High Mudd Pie, are indulgent and a perfect way to conclude your meal on a sweet note.

Value for Money: Given the generous portions and high-quality ingredients, Red Robin offers excellent value for money. You get more than just a meal; you get a memorable dining experience.

In conclusion, Red Robin consistently exceeds expectations on all fronts. The inviting atmosphere, exceptional customer service, diverse menu options, and commitment to accommodating various dietary needs make it a standout dining destination. Whether you're a burger lover, a vegetarian, or simply seeking a delightful meal, Red Robin is the place to be. It's no wonder that I can confidently award it a well-deserved...

After a day of sight-seeing on Monday, my family and I were hungry and looking forward to a delicious early dinner. We arrived here around 4pm, and were seated right away. Our server Brandon promptly came over to take our drink and appetizer order. We chose not to order any appetizers, but went ahead and ordered our drinks and my son’s kids’ meal. Our server said he would give us a couple of minutes to look at the menu and come back. Well, little did we know, those couple of minutes was going to turn into a 25-minute wait just to place our initial order. Our server kept walking back and forth looking at our table but not stopping to take our order. My son’s kids’ pizza came out in about in 10 minutes, but my daughter and I had to wait, and wait, and wait. When Brandon finally came to take our order, he looked overwhelmed and hurried. I ordered the Veggie Burger, and my daughter ordered the Mushroom Burger. At this point, we were past hangry, so we asked him to send out a basket of fries so we could at least have something to eat while we waited for our food. As we waited for our fries, we looked around, no one in our area had food on their tables, and everyone looked frustrated. My daughter and I ended up counting the tables that Brandon was serving and we counted 8 tables. While we continued to wait for our food, they sat two additional tables in Brandon’s section. This gave him a total of 10 tables to serve, no wonder it took so long for him to come back to take our order. Our basket of fries arrived at the table in about 5 minutes, but it was such a small portion between two hungry people, they gave us about 7 fries. My daughter and I split them as we continued to wait for our entrees.

Almost a full hour after we were seated, our food finally arrived at the table. My Veggie Burger was lukewarm, and my daughter's Mushroom Swiss Burger was also warm, and both of our fries were cold. We were both so hungry that we just ate them as is. I complained about the slow service to the woman who came to deliver the food to our table, and she told me that they only had a total of 3 servers working at that time. I told her I was frustrated and asked her why they didn’t turn people away at the door and focus on the customers that they already had sitting at the tables so they could give proper service to those that were here first. She was kind and empathetic about my frustration. Sadly, the Manager never came over to my table to follow up with me.

In the end, our server only came back to our table once after we received our food to collect my son’s plate, and the empty fry basket. He never asked if everything was ok, if we wanted dessert, if we needed to-go boxes, thanked us for coming, apologize about the wait, or instruct us how to pay… Just nothing! Lucky for me, I already knew how to use the kiosk, so I paid for our food, left a review on the kiosk, and we got up and left. The entire experience was frustrating and left us feeling unsatisfied.

Overall, I just feel it’s very greedy to continue to seat new customers when you only have 3 servers in the entire building working. For a server to have over 10 tables to serve, there is absolutely no way those servers can be attentive and give good service to each table, it only leaves the server overworked and overwhelmed, and the customers waiting feeling frustrated, and neglected.

I really hope for this location’s sake that this was an isolated event, and that maybe we just came...

I was very disappointed with this place. This was the first and last, unfortunately. I was surprised at my experience seeing that it currently has a 4 star rating. We arrived and were sat shortly after. Our waiter was Andy and he was very friendly, but everything else was lacking. We ordered our drinks and it took a while for them to finally arrive. We were ready to begin our order with apps and a kids meal. Andy, in the meantime, was literally sitting with another party next to us. While I don't fault him for making them comfortable, I was not too happy with the lack of attentiveness to not only our table, but others as well. We attempted to do the kiosk, but it wasn't working. As he was making his way to the kitchen, we advised we were ready to order. We asked for pretzel bites, wings with ranch, and a spinach dip as well as a kids menu. Our drinks were mostly empty at that point, but wasn't replenished. It took our apps over 20 minutes for them to come and when it did arrive, no spinach dip and no ranch dip for the wings. The cheese sauce was cold for the pretzel bites and the wings weren't great. When we asked Andy for our ranch and refills, he seemed a bit annoyed. Mind you, he's been spending most of his time with that one party. Finally, we ordered our food. My burger was okay. I didn't order an A1 burger, but funny, that's all I could taste. My sister, however, ordered the A1 and there was no flavor. I asked for garlic herb fries and received regular fries. We looked at our tab and noticed that all the items missing weren't even punched in. We didn't finish our food or take it with us. Overall, the service sucked and the food sucked. I feel like I would've gotten better service and food at a Chucky Cheese or a McDonald's. Now, when it comes to tipping, I believe I'm a fair to great tipper. If I get awesome service, you're gonna get 20% or more. I have only given a 5% tip or less twice in my life. This was the second time and I feel like the three dollars we left was...