Del Frisco's Double Eagle Steakhouse — Restaurant in Dallas

Tonight my husband and I selected Del Frisco’s Double Eagle Steakhouse to celebrate our 20th wedding anniversary on 1/1/2025, anticipating an evening of fine dining and exemplary service. While certain aspects of the experience met our expectations, there were significant lapses in management and customer service that warrant attention.

We ordered two steaks and a salmon entrée to share. When our entrees arrived, both steaks were undercooked. Our waiter, demonstrating exceptional professionalism and attentiveness, promptly took the plates—despite their scorching temperature—back to the kitchen to address the issue. However, when the steaks were returned, the preparation was still incorrect. Rather than send the meals back again and prolong the disruption, my husband and I decided to exchange the steaks between ourselves and proceed with our celebration.

Throughout the evening, the waitstaff, including our server and other attendants, was incredibly apologetic and attentive. However, no manager approached us during the meal to acknowledge or address the issue. As Landry Select Club members, we are accustomed to a higher standard of service at Del Frisco’s, where management typically takes initiative to personally rectify any guest concerns.

At the conclusion of the meal, as we were leaving, I expressed to one of the waiters my desire to speak with the manager. It was only then that Matty, the manager, finally appeared. When I informed him of the issues we encountered, his response was dismissive and defensive. He initially claimed ignorance of any problems, which was concerning given that one of the steaks had already been comped. Upon being reminded of this, he shifted his narrative, stating that he was unaware we wanted to speak with him—an unacceptable response in a professional dining environment.

Matty’s demeanor was neither apologetic nor accommodating. Instead, he displayed a mean-spirited and defensive attitude that fell well below the standards of effective and courteous customer service. His behavior also raised concerns about his ability to manage both patrons and employees with integrity. Given his temperament, I would advise the staff to be aware of potential retaliatory conduct, as outlined under Texas Penal Code § 36.06, Texas Labor Code Chapter 21, and Texas Statutes, Chapter 554, which protect employees from actions such as demotions, negative performance evaluations, or other retaliatory measures following legitimate complaints.

While the waitstaff exhibited commendable professionalism, the managerial failure left a lasting negative impression. I trust that Landry’s and Del Frisco’s will address this matter to ensure future patrons receive the level of service that has historically defined...

UPDATED REVIEW On Fri, May 3rd, I received a call from Matt, w/ Del Frisco's, apologizing for our disappointing experience & inviting us back any time, to try & make it right. Because of the prompt reply & follow up, along w/ the stellar customer service, I have bumped up my review to 4 stars. Hopefully, they can earn the 5th star on our return trip! * ORIGINAL REVIEW: Kasim, our server was awesome! The atmosphere was great & everyone was polite & professional. The Sea Bass ($50) was delicious & the drinks ($18 each) were strong & tasty. I ordered the Ribeye Bone In Steak ($89), med. rare & shared the Truffle Baked Potato ($16) & Spinach Supreme ($15). The steak was under seasoned & had an off-putting flavor, which was more intense around the outer edges. It reminded me of over-microwaved/defrosted meat, or possibly meat that was turning rancid. It was also very chewy, gristly & not tender at all. The cheap sirloin from TX Roadhouse is much more tender & flavorful than my $89 steak was. I hated to complain, so I just pushed through as I didn't want there to be any dark cloud to ruin our anniversary meal & mentally prepared myself for possibly ending up ill later on, lol. We were having a great time. I tried S&P to see if that would help, but it really didn't. I LOVE steak & I will do my best to eat every morsel, but I couldn't even eat half. Kasim brought us the Butter Cake ($6 comp) as a special treat for our anniversary & it was OMG, so delicious! We had quite a bit of the leftover potato & spinach, which we took home along with the rest of the steak, in hopes that maybe it could be salvaged upon reheating. I didn't realize at the time, but the potato was not thoroughly baked either. There was a raw portion in the center that I noticed after reheating. I tried to season & lightly reheat the steak w/ some ghee, but the off-putting flavor was still there, which made my stomach turn & I had to spit it out. Now, I'm ashamed to say, but there's $50 worth of steak in my trash....

A beautiful experience turned into a nightmare. I’ll never forget the way we were treated for my wife’s birthday when we dined months ago. We actually enjoyed the vibe of the restaurant as well as the food and drinks. However,after submitting payment, the manager came over saying that we didn’t pay for our dinner. We provided proof by allowing him to see our bank account/statement via app to prove payment was in fact made. He did not accept the proof stating “you know I see this sometimes and it will show that it’s pending but then falls off.” What an insult, but I know exactly why he made that comment! Pure discrimination. Then he proceeded to ask for payment to be made again and again. We refused as we had already proven payment was made and we were not comfortable making another payment that would result in a double charge. Clearly, upset because he has completely ruined my wife’s birthday celebration, I let it be known that no extra payment would be made and we were leaving. He then said there may be a system issue and asked for our contact number just in case the payment “falls off” or does not reflect on their end. Completely annoyed that he was just being racist, I provided contact information as I knew that everything was clear on my end. Guess what? This manager called my cell several times after 11PM then texted me at almost 12AM stating he sent a link from another number for payment to be made because “unfortunately it still is not reflecting.” This made me furious! He literally ruined her birthday. All of that just for the payment to have reflected with the TIP for the server that following Monday as this happened on a Friday night. Funny thing is he did not call to apologize or anything. We’ve never visited that location or any other Del...