Hyde & Seek — Restaurant in Dallas

I celebrated my birthday here on September 27. The place is beautiful and I was excited, but the staff ruined the experience with their rude and unprofessional behavior.

I prepaid weeks in advance for an 8-seater and a 4-seater table. When I arrived, the staff tried to combine my reservation with my brother’s last-minute VIP table upgrade and demanded $1,000 minimum spend plus gratuity, even though I had receipts showing what I already paid. After going back and forth, they finally corrected it, but the process was stressful and handled with attitude instead of courtesy.

Service was also terrible. I ordered a hookah that came without enough mouthpieces, and our waitress seemed annoyed the entire night. Even after spending well over $600–$800, nothing about the service felt VIP or welcoming.

That being said, I truly enjoyed my night and had a wonderful time celebrating with my family and friends — but it was in spite of the staff, not because of them. Hide & Seek is a beautiful spot, but the service needs serious improvement.

Add to add insult to injury at 9 PM I guess that was the time that I was supposed to leave the club or leave the VIP section whichever I was unaware of because this was my first time here instead of the waitresses/whoever they were to come in politely and ask us to leave. They all boisterous mean and loud It’s time to go. The next person is coming in. I did not even know that the booth was rented, but it’s a way that you would do anything. I understand the business, but why is everybody’s so angry? I’m not sure why they were so angry when I spent a lot of money in there it was my birthday. I just came to enjoy my time. I’m not sure what was going on behind the scenes. All I know is what I paid for for my birthday. The service could’ve been better every time I think about it It makes me upset. I should’ve had more than one waitress. I only had one little waitress with the attitude. I should’ve got more attachments for the Hookah I should’ve had them clean my table, which they were not even one of my friends came in very upset because with all the money I was spending the table steel was not cleaned off. It was just a lot. The vibe was nice, but the service...

I attended the Auntie’s and Uncle’s Only event (30+ crowd). Overall, it was a cool experience. The bar is located just outside of downtown Dallas on a one-way street. Parking wasn’t too bad. If you arrive early, you can snag a metered street spot. Matters are free after 6pm. Otherwise, valet and a paid lot are available right next to the bar.

The entrance was a bit of a surprise. There’s a very steep flight of stairs leading up to the actual bar, so keep that in mind if accessibility is a concern.

Inside, the atmosphere is cute and Instagram-friendly, with trendy decor that makes for great photo ops. My friends and I had reserved a few tables. Our server was kind, but she went MIA often, and we waited quite a while before getting to place our orders.

They have a menu with lists of signature cocktails starting at $15. They do have a full bar for the most part. There’s a small food menu with light bites and a few entrée options that range from $12-$30. I ordered the chicken Caesar salad, which was pretty good. Most of my group had the catfish and seemed to enjoy it. There is an automatic 20% gratuity and a 3% service charge added to all checks.

The music was on point, with a great selection that kept the vibe lively. That said, there’s not a lot of room for dancing. As the night went on, it got super packed. It’s best to reserve a table maybe a week or two in advance. There is a waiting list for walk ins though. Part of the themed night is to mix and mingle with people outside of your party, which I...

I visited this establishment last night around 9pm by way of recommendation from a Dallas local. I gave them a 3 overall because it seemed a bit hectic. The security guards on the lower level were welcoming and extremely helpful. I wish I could say the same for upstairs. No one greeted me. I was confused as to where to sit and order a hookah (which was the only thing I went there for). I finally found a seat at the bar. I waited at the bar for a while before I was finally able to get my order in. The hookah was $50. Okay… I’d understand it being $50 if I got a special shisha blend, a special candy or ice tip, or a fruit head, but I got regular hookah and below average service! When my hookah came out it smoked nicely, could’ve used a bit more water in the base. By the time I got my coals changed out my hookah was burnt so I got about 30 minutes of good smoking and 20 minutes of subpar smoking.

I would’ve also appreciated the bar tender asking if I’d like another round once my glass of champagne was nearly empty. Had she asked I would’ve spent. Oh and also giving me my change back… I believe the champagne was $14. I gave $20 and didn’t get any change back. I was going to leave it for tip anyway, but that money should’ve come back to me being that I never said keep the change.

Overall it seems like this establishment might have just opened and they’re still working out the kinks. But definitely consider offering service that matches...