Snap Kitchen - Uptown — Restaurant in Dallas

I have mixed opinions about this place, it’s one of the only places I know where you can get Bison and most of the plates lend themselves to healthier eating, in fact Snap Kitchen has a viable menu and some unique foodstuffs. But this place…something is off here. The door postings say they close at 8, but I’ve been there at 6:50 and found the door locked, most lights on and an employee in visible sight counting bills and doing paperwork. Don’t bother knocking on the door because - well they are obviously done for the day. They will ignore you. Just like twenty-something college girls ignore thirty-something working men! Another odd thing about this store is, although they will accept cash - they tell you up front “But we won’t give you back any change”. So if you have a $12.00 order and you give them a $20.00 bill - you won’t be getting any change back, that order just turned into a twenty dollar order. Now they are located uptown, and I’ve always been told that rich people approach spending differently but I am a working man who happens to work uptown. I’m not rich. I work for my money. My money does not work for me! And to be honest that 8 dollar difference, would be gas money to get me home … out of Uptown. Naturally they do that because they are trendy and moving towards “cashless purchasing”, so they encourage you to use a credit card. But I am debt free. One of the ways I became debt free is by avoiding the pitfalls of credit card and other “cyber loans”. You know what? I miss...

I came into this store last week and was greeted by Priti who was super kind to me. She showed me everything that y'all had. I ONLY came back the next day because of HER. She offered amazing customer service and walked me through everything that that y'all had. With me being a flight attendant, she even worked with me to get later expiration dates because of my crazy work schedule. I just came in today and was going to get another weeks worth of meals (I was literally in the store for not even two minutes) looking through the meals and this employee was the exact opposite. He told me that if I wanted the later dates I had to order online and that she let me do that because it was my first time ordering and then asked me what her name was. After I told him he nodded his head like he was going to start drama. Priti was honestly the best and this employee put a bad taste in my mouth. It's all about how to present yourself and how you say things. I honestly more likely just misunderstood her. I ended up just taking my Yeti that I was going to fill with 14 meals for the week and walked out. Won't be coming back to this location that's for sure. Definitely put a bad taste in my mouth. Kudos to Priti for being so kind to me while I was...

I'm really sad to be leaving SnapKitchen. Their food quality has gotten so much better and I really enjoy it. I signed up with a promo code for $20 off each week for 3 weeks. The first week was great. The second week, my food was delivered with the ice packs 100% melted and the food quality questionable. My husband emailed customer support and they were argumentative and gave us half our money back. They told us the food was fine and we should eat it. After a few bites, I was gagging from the smell and threw it away. He emailed again and got a full refund. The next week, the ice packs were melted again. He emailed and got a full refund. He asked if he'd get the $20 off the following two weeks since we didn't benefit from the promo and he was told no. I called and left a message and received an email saying they don't have customer service over the phone and everything is handled by email. My husband said he got an email about their 3rd party delivery service having known issues and they're resolved now, so we paid full price for one more week. The delivery never came. He emailed and they said they don't know what happened and gave him a full refund. So much wasted food. So much...