I really used to love this place, but it seems to have gone way downhill in the quality of service within the last few months. I've had issues where they mixed up my order, they weren't very friendly, and now they don't want to own up to their mistakes. I called about an hour ahead and placed a large order ($75+) and set it to pick up at 7 PM. I came in about 6:50 to find they just pulled my order out of the oven. I paid with almost exact change in cash and they helped me carry it out to the car (I'm blind and was walking with the aid of two canes (one support and a white cane). I got home about twenty minutes later, only to discover the individual slices of the specialty pizza I ordered were missing. I called them and they confirmed they were found sitting in/near the oven, and told me i could come back to get them, to which I explained I couldn't since I could not drive and my ride had left for the evening, and my parents can't drive since they are also disabled. They offered to refund me until I affirmed I paid in cash, to which they quickly went back on their word and retracted their offer. Basically, to make a long story short, I lost about $10 in food that I never got, and the restaurant admitted it but did not wish to reimburse me. I'm absolutely furious about this since their food is not cheap and I spend a lot of money there anyway, but since the pandemic has started I haven't gone downtown very often and don't have a reason to go back any time soon. Next time I'll be sure to pay with my card, so I can ensure that if this happens again I can just dispute it with my bank. (At least the food I did get was very good, so that is a pleasent silver lining.)