TGI Fridays — Restaurant in Dover

We went for a birthday party and the manager decided to close early on a Friday night. As soon as we were seated we were informed that we had 15 minutes to order our food and drinks because the kitchen and bar were closing down but that there was no "rush". We ordered and after 40 minutes or so finally received our food keep in mind there were only 3 tables besides our own being occupied in the entire restaurant and by the time we received our food there was us and one table being used. One of the guest received chicken fingers that weren't cooked and was told sorry they had turned the grill off and it must not have been cooked fully, she then didn't get to eat at all. I had placed a large order for eating there and a to go order in which the manager assured me was made because I had ordered well before the cutoff time for the kitchen she then sent the waitress out to inform me that it actually never got made. As a manager of a restaurant she was horrible she needs to ensure her customers are satisfied before allowing the kitchen to close and if she fails there she needs to take responsibility for the issues instead of sending the waitress out to tell the customer or saying a half felt "sorry" and telling her paying guests that she can't help them. Now for the 50 plus dollars worth of food we didn't receive she offered us a free appetizer card and as this was my husband's first time there and to be disrespected in such a way why would we want to go back? The manager threw her employees under the bus with every single thing she said but does she not know that she was in charge and ultimately responsible for everything that she allowed to happen by allowing her kitchen crew to close before they finished preparing her guests food. Also when "you" allow such a huge issue to happen its your responsibility to make it right for the customer's satisfaction. As a manager in a restaurant myself I never would have blown off a verbal customer complaint without making every effort to correct the problem to ensure that I didn't lose customers permanently. I went to applebees to get food in place of the food that they refused to make here and had it in less than 20minutes and they were much busier than tgifridays because they were still open...

If I could rate it Zero, I would!

I've gone to the Dover location numerous times in the past. I have never had this type of experience until last night. My husband and I had a sitter for our children while we had a dinner date for our anniversary. The customer service was beyond poor, the server very rude! We ordered a drink a piece, an appetizer, and 2 steaks. The steaks took over a half an hour to come out, were not cooked right at all, asked the server to let the cook or manager know, which she then questioned us about what to do about it and started getting defensive/snippy. I then asked to see a manager, which she then stated "Yeah, I'll go do that". At this point, our food was not cooked right, we had empty drinks for at least 20 minutes, and we had a server who obviously should not be working in customer service. We sat at our table for another 10 minutes, no manager. We then got up from the table, and then went to the bar to request a manager. another 10 minutes almost before they came out to speak with us. They tried to take off our appetizer and drinks, but charge us for the dinners that we didn't even eat. We stated we'll pay for what we actually ate and drank. She then pointed out that our second drink order had finally hit the bar, as we're speaking with her. She apologizes for the service, and even states that they weren't busy so there was no reason that it should've taken that long. I'll never go to this...

Rated one star because there was not an option for less...server seems distracted and we were often tended to as she was passing by with someone else's dish, drink, napkins etc. and then forgotten about, even though we were seated right by the kitchen. As we sat down a huge belch bellowed out of the kitchen and I thought, "so classy and inviting". It took 20 minutes before we received the tea and water we requested and had our order taken. THIS WAS NOT A BUSY PLACE! Our appetizer came out and was skimpy and cold. A booth across from us arrived 25 minutes after we did and had their entree before our app even arrived! Our food came and my fries were unseasoned (menu stated seasoned) and were cold. My chicken sandwich had no spicy mayo. When we could FINALLY get our server's attention she shouted into the kitchen for the missing condiment. Then promptly forgot about me. After approximately ten minutes sitting there with my sandwich open waiting, she breezed by and said "how's everything?" When she saw I hadn't touched my food, she came back with a pink sauce that tasted like it had cleaning fluid in it. No, didn't eat that. We thought we would give this place a try since we had never been...we should have paid attention to the empty parking lot and eaten somewhere else. We won't go back and do not recommend anyone eating there. Ever. DO...