Mamma Silvia's Italian Kitchen — Restaurant in Durango

Restaurants like these are tough, the food was amazing but the staff was beyond horrible from the moment my father and I walked in. We walked in, the hostess who seemed new stared at us without greeting us, then said just 2? We responded yes, seemed like we inconvenienced her by showing up but again I believe she was new and may have been confused on where to seat us. She approached the bartender who was a male with a ponytail and I believe braces she then asked him where she should seat us, he responded "do they have reservations" she said no, he then said well they aren't going upstairs so I don't care where you seat them. She came back to us and seated us behind the hostess stand, after giving us out menus she mentioned it may be a few minutes before our waiter arrived, no problem we said. Our waiter who I believe is also the bartender (the guy from earlier with the ponytail) came over and greeted us with "what's up boys, what can I get to drink for you" we ordered waters, he then said he will get that for us and some bread and butter. The bread and butter arrived, lots of bread and less than a TBSP of butter, it looked like left overs from a previous customer, enough for one slice of bread. We then asked for more butter, which also seemed to be an inconvenience for our waiter. He came back and said "what can I get started for you boys" we ordered our food, a chicken parmigiana and veal picatta, which were both amazing. The waiter, after a short while came back and said "how is everything going boys" my father then told him to stop calling us boys cause he is 56 years old, I am 28 and we aren't boys and that it's not professional. The waiter then said "I apologize, GENTLEMEN, is that better" with a grin on his face. We said thank you and he walked away. He came back to retrieve our plates when we finished eating and said "how was everything boys? OH I mean gentlemen" with a smug look on his face like he wanted to say it one last time, my father asked why he was smiling, the waiter then said to get through the pain, my father asked if it was pain waiting on us, the waiter responded that his whole day was pain. The place is an ok atmosphere, the food was great but the service from beginning to end was horrible with a passive aggressive condescending unprofessional staff and for those reasons I wouldn't eat there again nor would I suggest anyone else eating there. Like I said, the food was great but when treated like that, I will find elsewhere to spend my money. The staff needs retrained on professionalism or fired to keep a place like this running, I'm sure management won't care enough to make changes but it seems I'm not the only one finding the staff to...

To whom it may concern, I had high hopes for this restaurant. My heart was broken last night when my husband and I finally had the chance to come up and visit your location. I am in school full time and work on the weekends. I have been wanting to come eat here since before the pandemic, but due to our schedules it's impossible. I am graduating college and I wanted to go to Mama Sylvia's for the first time. We made reservations, drove an hour to get there, and arrived at 7 pm. We were told to wait at the the bar by the host while she prepared our table. When we sat down, a male server with a man bun rushed up to us and said, "Hi guys, we don't have a bar tender tonight. So it'll be awhile till I can get to you." My husband said, "We are waiting for a table." The server replied, "Well we are booked back to back tonight so good luck with that" with an aggressive tone as he washed dishes. My husband and I were appalled. We couldn't believe he had actually pulled a (pretty woman scene) on us.... he obviously had thought we had come and sat down assuming we'd get a table. Not knowing we were just waiting for our RESERVED table. He did not speak to us again or I would've stated how we were waiting for a reserved table. Instead he went upstairs, talked to our host who was preparing our table and pointed straight at us and was talking about us. I felt shamed, disrespected, and judged. I wanted to leave then.as a server myself, I have been much busier and never had the audacity to treat anyone like that. We were told by the host twenty minutes after our server was too busy to greet us. We finally seen our sever 38 minutes after seven. Received drinks after 40 minutes of being there. We ordered appetizers and left. I was genuinely excited to visit this restaurant for years. I loved the mozzarella sticks. They were phenomenal, and I would have loved to try an entree, but I am flabbergasted at how the service was acceptable. I did not want my hard earned money to be spent here. My family nor I will bring business back. We went to Cuckoos, the hole in the wall right next to it for chicken and fries and was treated more kindly and professionally than at a "prestigious" reservation only restaurant. I see there are more reviews on this same person treating others this way. He needs to be enlightened with the consequences of unprofessional/snarky behavior by either management or karma itself. Sincerely, Graduate,...

We made reservations thru Open Table for 6:00 on Saturday and were looking forward to eating there all day. We were greeted by a gal, which I gave our info to, and after a couple of minutes she just walked off. Another gal came up and greeted us again. I stated that I was checking in with the first gal, and she said “yes, she said there was a problem with your reservation or you didn’t have a reservation”. Really? She didn’t say anything to us. Anyway, after a few more minutes, the second gal seemed to finally locate our reservation. She then kind of hemmed and hawed about not having a table and asked us if we’d like to sit at the bar. We replied “no, we’d prefer to sit at a table or booth”. She murmured something about a table of 7 that were currently seated (Ok? Not sure what that has to do with us?) and that she didn’t have anything available, but after a few more minutes, she grabbed a couple of menus and put us in a single booth that was right beside the door to the kitchen… AND BOY WAS IT HOT. We could feel the heat before we even sat down. After about 5 minutes, I couldn’t take it anymore, and asked if we could move to the booth (which was empty) in front of us. She said “No, that booth has reservations”. I said “but, we had reservations”. She replied “well, that’s for people that made 6:15 reservations”. What? I asked “why can’t we move there, and you sit the 6:15 reservations here?”. She replied “because that booth is reserved for 6:15, 7:30, and 9:00”. Again, what? Then she said “well, the 6:15 reserved THAT SPECIFIC booth”. Uh-huh. Sure they did. We ended up walking out, as there was no way we could possibly enjoy a bottle of wine and dinner in 98-degree heat. Honestly, that booth should not even be there. My suspicion is that the hostess didn’t pay attention to reservations made on Open Table and had only accounted for the list of phoned-in reservations. Rather than admit their oversight, sit us at the bar and give us a glass of wine on the house, they treated us like we were a total inconvenience, repeatedly tried to imply we didn’t have reservations, and then put us at the most inhospitable table in the place. Oh, and I know that they did indeed have our reservation because 10 minutes after we left I received a notification from Open Table that the restaurant had cancelled our...