Jimmy John's — Restaurant in Eugene

I recently had an experience at Jimmy John's that left me feeling quite disappointed. I placed an online order for a sandwich and accidentally forgot to remove tomatoes from it. When I received my order and realized the mistake, I called the restaurant to see if they could help rectify the situation.

To my surprise and dismay, the customer service representative informed me that, since it was my mistake, there was nothing they could do to address it. This response made me quite sad, especially considering it was the first thing I had eaten all day, and it was already 9 pm.

In contrast, I visited a nearby Subway. While I was ordering, I explained the situation at Jimmy John's, and they were more than willing to accommodate me. They not only understood my predicament but also promptly provided me with a free sandwich to ensure my satisfaction. This stark difference in customer service left me feeling appreciative of Subway's willingness to go the extra mile when compared to my experience at Jimmy John's.

Overall, while I do enjoy Jimmy John's sandwiches, this particular incident made me question their customer service policies and left me with a less-than-happy impression of their willingness to address customer concerns when...

I ordered a sandwich, and there was an entire sheet of paper in my sub! The sandwich was cut in half, I took a bite out of the first side and choked on two pieces of paper about an inch in length. I then looked at the other side and saw a small piece of paper sticking out. After pulling this piece, it ended up being an entire sheet, covered in mayo, seasonings, and oil. The sandwich was dry after pulling out the balled-up paper. I could understand if it was wrapped in with the meat, but this seemed deliberate. I called the store to let them know what happened, and was told that I could either have a replacement for another time or I would have to come pick it up, I had to toss the entire sub, there were small pieces of paper and I already choked once, and I had paid for the delivery. I called today, 6/12/25, and was told that I would have to pay for delivery again! this is unacceptable! I have ordered quite a bit from this store, and i am extremely upset that i was treated like an annoyance. I was kind to the gentleman on the phone and was still told that there was nothing he could do, and before I could say anything else, I was hung up on. I am very disappointed with this...

I went in there at around 1:15pm looking for a quick sandwich and was immediately told that they didn’t have any bread, and so they only were giving out wraps. Then the person walked away from me and didn’t take my order right away, even though I was the first one there. There was a large order before me, but management should anticipate those large orders and make extra bread. I then was asked what I wanted, in which I told them a Caesar wrap, they rang it up without saying a word and walked away without asking for anything else or any sort of customer service that would be expected. This solidifies, my lack of confidence with Jimmy John’s. The place also seemed pretty messy in the back. The wrap was overpriced for the size, one...