BJ's Wholesale Club — Restaurant in Goodlettsville

In an era where customer service can often feel impersonal and rushed, a recent experience with an employee named Kevin has completely restored my faith in outstanding retail assistance. From a simple phone inquiry to an in-store purchase, Kevin's willingness to go the extra mile at every turn was nothing short of remarkable. My journey began with a phone call to inquire about the availability of a specific product. Not only did Kevin answer the phone promptly and professionally, but he also took the initiative to physically walk to the aisle to confirm the item was in stock. This simple act of verification, saving me a potentially wasted trip, was the first indication that this was not going to be a typical retail interaction. Upon confirming the product was available, I asked about a different club's lower price. Without hesitation, Kevin assured me they would price match it, a gesture he did not have to make but did so to secure my business and satisfaction. When I arrived at the store, I was immediately acknowledged by Kevin, who, remembering our conversation, greeted me with a friendly smile. He then directed me to the exact location of the product while in the middle of a conversation with another customer, eliminating any need to search the aisles. Kevin's proactive and customer-centric approach transformed a routine purchase into a genuinely positive and memorable experience. He didn't just meet the expectations of his role; he anticipated my needs and exceeded them at every opportunity. This level of service is a rare find and is a testament to his dedication. It is because of employees like Kevin that I will undoubtedly be a...

*For TRUCK DRIVERS * I had a 10am-4pm window for a delivery.(drop & hook) Arrived at 2:45pm only to see that receiving hrs are posted for 5am-1pm. I understand that happens sometimes between brokers/shippers/carriers etc. However I proceed to attempt to at least talk to someone to find out if I can do a 10hr break there or maybe even deliver, worth a shot. I rang the bell for 15m & went inside to the window & nobody was there & the computer screens were on timeout. Not 1 person in the warehouse no forklifts occupied etc. So I went outside, parked & slept thinking I'd wait until 5am. At 1am, I see a nightshift worker & long story short talk to her & eventually get someone to help me drop & hook. That's not my issue. My issue is with the disrespectful forklift driver that came out asking me 20 questions about why I didn't go around to the inside of the building & get someone to assist me? Why didn't I do my break on the dock?? Told me he was gonna call & tell whomever that I chose to sleep instead of making my delivery..I stayed calm & told him that none of that us my responsibility & you drivers know, that nobody on the floor has anything to do with receiving. The guy threatened to call my company. Little does he know that I'm a owner/operator, and called my dispatch & put this store on my "do not deliver list". Moral of the post..DO YOUR JOB & I'll do mine. He was out of pocket and very unprofessional. I called receiving later that day to talk to a supervisor between 5am-1pm & ironically nobody answered the...

Gas prices? Great. Everything else? Subpar.

BJ’s opened five stores at once in Middle Tennessee and it shows. They offer produce that spoils before you can unload the car, prices barely better than Kroger, and customer service that feels like a social experiment.

Today was my final straw. I hit self-checkout, grabbed my receipt, and headed for the door. The woman checking receipts was literally ringing up the customer in front of me in the exit doorway. After several minutes of standing there, I asked if I was free to leave. She shouted no at me. I held up my receipt, she groaned. That was it for me. She initialed my receipt and I turned the cart around headed straight to the service desk. I was ready to cancel the household membership.

Tamara at the service desk was a gem, but store manager Caleb couldn’t be bothered. He told me my husband had to cancel the account because it was in his name, despite me being the one who paid for the membership, with a card in my name. They could clearly see my name on the account, I told them it was a household account, paid for with a card in my name but I still needed my husband to tell them we're ending our membership. Cool.

Now instead of just canceling the membership, I returned every item, called corporate, and got my refund in five minutes flat. I drove over to Costco and shopped there instead. BJ’s is a C-minus warehouse store in a crowded marketplace. The $129 “Plus” membership I bought last year is now fifteen bucks—and honestly, I still...