Sushi Murasaki — Restaurant in Greenville

Me and a friend were out roaming Greenville for our birthday weekend and decided to eat here for dinner tonight. My friend decided to get the dumplings and when she opened the lid, a roach came running out of the bowl and crawled all over the table. After everyone around us saw what was happening, the nice ladies sitting behind us returned their food as they were grossed out by what they had witnessed. The nice lady beside us decided she was no longer going to eat because she no longer had an appetite either. After flagging down a waitress and my friend killing the bug with a napkin and showing the waitress, the person in charge came out to speak but instead of speaking to us, they spoke to the ladies behind us. After a 5 minute spill about how it happens and saying it was due to the building being old and telling them their bill will be compensated, he walked away and never came to speak to us. He then proceeded to come back to the table behind us and ask them to not tell anyone what they had saw, they then proceeded to tell him that the roach came out of our food not theirs. He walks over, he doesn't say anything other than hey. We tell him we've already paid and he said he would be right back and then never came back. So therefore our bill was NOT compensated but that ladies behind us were when we were the ones that had the roach in the food. So we decide to get up and leave and he hardly made any eye contact and threw his hands up and shrugged his shoulder and all he had to say was "Sorry guys".

It is REALLY sad we had to receive this kind of service. We use to come here every Friday and it was one of our favorite places to eat. We've raved about this place to everyone we know for years. So to receive this kind of service and lack of caring was disgusting. We will never be back and after today, we will never recommend anyone to come here. The roach is one thing but the way the situation was handled is another. Very very...

I have been here a few times and I usually have a pretty good experience. Today I went in and I wanted to order a sushi roll with shrimp, basically the Philadelphia roll but with shrimp and no spicy mayo. She says shrimp tempura I said yes I guess. She comes back with 5 big pieces of sushi with shrimp tails hanging out of them. I told her that’s not correct and I showed her on menu that it’s supposed to be an 8 piece and smaller and these big pieces. The Asian lady with blonde hair intervened and I told her what was going on and was trying to explain to her what I was trying to order and she was acting all confused and so she go gets the manager and he comes out. I was explaining to him and he kept trying to question me asking me did I order shrimp tempura. I told him that’s not what I was ordering and the roll I wanted basically the same as Philadelphia roll just with shrimp and it was an 8 piece. I didn’t like his tone and it was like he wanted to make me say i ordered that so I would be stuck paying for it. I told him the waitress suggested shrimp tempura not me. I was like are you trying to double charge me.? He goes well it’s not like we can just take the food back. I said just like any other restaurant if the order wrong you take it back. I told him I feel like you’re trying to coerce me to say that’s what I ordered and I’m not. I didn’t even touch it. She just brought it out. He was like ok that’s all I was asking then he takes it back. I just don’t like how they were trying to make me feel bad and gaslight me like it’s my fault the order is wrong 😒…I’m good on this place...

This was not our first meal at Sushi Murasaki, but we were particularly disappointed by our experience this time around.

The atmosphere is four star worthy. Definitely can be a good spot for a date night or, in our case, a nice lunch. We had no problems with the atmosphere.

The food is average. Definitely a few steps up from your local Asian food joint, but also nothing to write home about. We had lunch wok (one chicken and one beef) and a split a sushi roll. It was all good, but not stand out or life changing.

The service is where we had issues. Our server was pretty disorganized and inattentive. My wife was given someone else’s main (mine came out correct), the server noticed and swapped out the dishes a few minutes later, but never offered any form of apology. We over heard the server being short with other customers and at one point heard him ask someone if they would rather take old egg rolls or if they’d rather have fresh ones. We seldom saw or heard from him again after the food mix up, but once our plates were cleared he was quick to get us out even though the restaurant was far from packed. Not the worst service we’ve ever experienced, but for a $50 lunch ticket I would have expected better.

Our previous visit was for dinner. The service was much better, but my opinions of the food and atmosphere remain the same. Perhaps they put their more experienced servers on the evening shift since it’s busier.

I’d recommend this restaurant, but probably...