Ichiban Hibachi & Sushi Restaurant — Restaurant in Greenwood Village

The food was decent, I will not complain about that at all.

However the customer service is extremely terrible. I was the only table in the the whole restaurant as I came in on a Monday.

I arrived at 3:00pm for a late lunch, ordered a rainbow roll, and a bento box. Took till 4:00pm to receive the food. And took an another 15 minutes to receive a to go box. Left the restaurant at 4:40. The total for lunch was 60.00 for two items. After standing with the two servers they insisted that all of their menus stated the lunch ends at 3:00. After all three us, the two servers and I looked online and their hard menus it states no where lunch ends at 3:00. It only states that on their grub hub and online take out site. Not even their official online menu.

They further went on to say it’s up to the customer to ask for lunch bento boxes or dinner bento box. I’m not sure if anyone who eats dinner at 3:00pm especially a person in their 20’s.

I would recommend this place for the bento box, however the lack of transparency and lack of effort from the restaurant to fix the issue and place the blame on me as I was in house ordering is extremely disappointing. Wont...

We were excited to try this new hibachi restaurant since it's close to us. Unfortunately, the experience left a lot to be desired. They need to have more ventilation - it was soooo hot in there! Also, the server couldn't care less - she served us but seemed put out whenever we asked for anything. For example, they don't put out chopsticks with the plates. I asked for chopsticks for our family (4 people) and she brought two. I then asked for 2 more later, and she seemed annoyed. This is just one example.

Our reservation was for 6:00 - the cook didn't come out until after 6:45. It seemed like they were understaffed, which I can understand in these times, but then they should space out the reservations. At this point we had very low expectations for the food, but it was surprisingly good. The chef didn't do a lot of the usual hibachi show type stuff, but we liked the food. I think if we eat here again we'd just do takeout. Very...

Food was good but service was horrible. We came in with a reservation on a Saturday -- hostess was extremely stressed/annoyed and was outwardly expressing it. She couldn't find our reservation made us wait for the manager (I think?) even though we just wanted a regular dining table and almost all of them were empty. We waited around 10 minutes to never have our reservation verified and we ended up seated. No menus were brought to us (we had to get them ourselves) and no water was brought either (had to ask when server finally came). Service was non-existent until about 30 minutes into being seated when someone finally confirmed we were there to eat (we were being passed by many, many staff over and over the whole time). Otherwise, our food was actually really good once we got it. We got crab cheese wontons, spicy edamame, hibachi filet and shrimp, and hibachi chicken, steak and shrimp. Would go again but maybe...