Dunkin' — Restaurant in Gurnee

⚠️ Scam Alert!

Do not recommend.

You're forced to order from a big touch screen that barely works. "Touch here to begin," it says, but nothing happens for a good 30 seconds after touching it. I get to the bottled drink section to add a milk and an OJ that I had grabbed from the cooler. Found corresponding milk button, no problem.

The orange juice, however, was another story. The only available orange juice button says 20oz bottle for (an outrageous) $4.00. I look at the bottle in my hand, and it's only 12oz. So they are actively stocking their cooler with smaller size drinks and overcharging.

I went to ask about it, and the employee pretended not to know this was occurring, though I cannot imagine I'm the first to notice or the first to bring it up to employees, or that employees didn't notice when they stocked the fridge that they were smaller bottles. She sort of laugh-shrugged and simply offered to give me a second 12oz bottle. I'm sure a lot of people aren't noticing this and are overpaying for a single 12oz bottle when it is 8oz short of what they are charging for.

While this short interaction occurred (probably 30ish seconds), the screen had decided I wasn't fast enough and cleared my order. So I had to "touch to begin" again, and touch and touch and touch because the screen doesn't react right away. I seriously hated this screen, lol. Put in my order a second time and pay. Another employee calls my name for coffee and asks if I was waiting on anything else. I said yes, that I also had ordered munchkins. She says, "okay thanks have a good day!" And starts walking away! I had to repeat myself and another employee also reiterated I was waiting for munchkins. Then she finally reveals that yet another employee is bringing them over. I'm not sure why she couldn't have said that the first time and not make me repeat myself because she seemingly ignored me the first time. Just a very strange interaction.

To cap it off, the coffee was one of the worst cups of coffee I've ever had in my life.

If it had just been the bad coffee, I wouldn't be leaving a review. I would have just gone on assuming that I got the burnt dregs of an old pot that had been brewed several hours earlier, which is probably true. But i cannot get over the scammy practices going on there. Blatantly ripping people off is not a good...

Rather than work on 1 or 2 orders at a time and complete them so people can leave, this place uses the stupidest "system" I have ever seen. Certain staff members fulfill certain items. So somebody packs donuts, somebody makes drinks, another person makes hot food. What there isnt, is somebody taking your order so you have to deal with a giant tablet and place your own order behind a long line of other frustrated customers doing the same. After suffering in line to order for 10 minutes I finally dealt with the horrible tablet myself. Then the wai for my order began. A couple donuts for the kids 1 hot sandwich and 2 drinks. 5 minutes later what comes out 1st..? Of all things the hot sandwich all by itself. 10 minutes later somebody managed to toss 2 donuts in a bag. Another 15 minutes after that my 2 drinks came out. By the time I got the drinks my hot food was cold. IDK what moron came up with such a dumb system to get people their foo, but they clearly have no idea what they are doing. 1 order at a time, just like a drive through. Thats all it takes. Come...

There are a few things that, as a parent, you need when visiting Great Wolf Lodge. The first is to make sure that your kids are safe. The second is to ensure your room is clean. These things are not an issue at Great Wolf Lodge in Gurnee. The third thing is coffee. This IS an issue at Great Wolf Lodge in Gurnee.

This location is branded as a Dunkin' Donuts, however... This location does not open on time. This location is not trained or staffed properly. This location does not have friendly employees. This location cannot possibly be owned, managed or run by people that have kids; there is zero empathy. Parents will regularly have to wait 45 minutes, or more, in line for their morning coffee at this location.

There is little good to say about this location.

After several visits to Great Wolf Lodge in Gurnee, our most recent will be the last time we try to get coffee at this Dunkin' Donuts. Next time, we're bringing our...