Starbucks — Restaurant in Houston

Very deceptive and harsh management by Brittany Feildler

On the date of 3/11/20 i Xavier Davis was went to Starbucks _ at around 8 am to use the bathroom and requested a cup of hot water. I was first asked for 57 cents for a cost for a tea refill. I then reiterated that i did not want a refill but i wanted a cup of hot water which she provided and I left a 50 cent tip.

About an hour later while sitting in the dining area a lady entered who had an apparent disagreement with an associate. She was very expressive and may have alarmed some people, however, she was not seemingly attended to.

Later on around 8 9 pm i went back to get another cup of water, in which a barista then said, "according to management we can't give out hot water.

I explained that i had received hot water before without a problem and even left a tip to reference that it was valuable to me despite my extremely financial difficulties. She said that they don't give it out because a disgruntled customer might throw it at them.

i offered to pay for it yet which multiple barristas said that they don't sell it. I then countered with "every coffee or tea beverage here has hot water". They would not provide it and stated that this was a directive given by the manager.

This is an extreme issue because i have been ascribed a notion that i would throw hot water at someone despite the fact that i have sacrificed money for this experience, despite the amount. To have never begged in a vagrant or hostile manner and recieve this type of treatment is unprofessional. discriminatory, and against fcc standards.

I have been an avid supporter of Starbucks and have spent at least 1500 dollars on: black tea 6 scoops of matcha light classic and light lemonade from july 2018 to 2019, not to mention other products. i support Starbucks brand image and the community involvement aspect but this is not being executed currently by this Manager.

i want to feel welcome and funtion at high efficiency at these locations. This treatment was prehistoric and an expression of excessive fear. there is a contract reference to policy which the corporate website does not disclose when in fact this is an operating procedure. people are providing false disclosures. operating procedures are conditional and alterable and i should have been accommodated.

To look at this situation with more depth there are plenty of hot products that a disgruntled customer could buy and to specify hot water is a implication that this behavior could only be done by someone who doesn't have money, which is illogical in its reasoning because i was willing to give funds far over priced for it.

Possible anti social reasonings behind this behavior: discrimination hyper regulatory classism favoritism superiority complex Schizophrenia

One cannot prevent a person from becoming violent over hot water. Calling the police is the only option to stop this behavior. This type of treatment illicits a negative connotation that is not aligned with your...

I recently visited this Starbucks drive-thru and had a rather unusual experience. I asked to purchase a small glass of hot water, but the barista refused, citing “security concerns” about a history of hot water violence in the neighborhood. I’ve never heard of such incidents at a Starbucks, but if hot water truly presents a safety risk, then wouldn’t hot coffee—often served at even higher temperatures—be just as dangerous? Curiously, I’ve seen other reviews mentioning that this location has a reputation for serving lukewarm coffee. Perhaps this is part of their overall safety strategy?

It might be very dangerous to be a barista in this particular neighborhood, and no one deserves to be a victim of hot water crimes, as rare as they may be. (Hot water criminal behavior is not okay. Doesn’t matter the barista’s race, gender, age, disability, income, religion, or country of origin. As is the law. All hot water crimes should be prosecuted to the full extent of the law, and regular hot water crime perpetrators may be sent to serve time in a correctional facility.)

After waiting in the drive-thru for approximately 15 minutes, I decided to make the most of my time and requested a pupcup for my cat who was patiently waiting in my lap. Surprisingly, the barista refused pupcup service for my cat, and stated that Starbucks had discontinued pupcups entirely. But a quick search on my phone after leaving the drive-thru revealed that the barista’s claim was actually not true, suggesting that the refusal might have been more about a vindictive attitude rather than official policy.

This experience left me feeling quite unwelcome. It genuinely seemed like the barista—and perhaps the staff as a whole—were not interested in my business. I chose not to share the barista’s name here, out of respect for their privacy. However, I do plan to discuss this interaction with the manager.

Unfortunately, I’ve noticed a pattern at some Starbucks locations where a hostile atmosphere towards customers often precedes closures. If there’s a real problem with hot water violence at this particular location, then perhaps it’s a sign of a deeper issue to be investigated. I hope management looks into this to ensure a better experience for both customers and staff.

See something. Say something: Help protect your community. If you see any hot water attacks in your neighborhood, please report all such hot water crimes immediately to your local police...

The customer service is just horrible here. I have given this location multiple chances and thought maybe its because they are busy but I have gone to other locations that are 10x busier and they have never messed up my order this many times like this location does. I have ordered through the app and when I get to the window have been given the wrong order. Parked and walked in and waited for my order to be re-made due to it being given to the wrong person. (You order through the app, so you don't have to wait. Also parking is horrible at this lot). Today, I decided to go into the store with my boyfriend and we ordered and clearly stated we wanted our drinks to be iced but the person who took my order was new and I understand they were training her, no problem. But when my name was called and I go to pick up my order the drink was hot, so I let her know we ordered it to be iced. The lady then loudly yells to the cashier and says: can you make sure the client is clear on whether they want ice or not. And I just stood there like, I clearly ordered iced and I also pointed to the image displayed to help the girl out. But again the girl was new and made a mistake but to the girl making my drinks, that was extremely rude and to then make my drink incorrectly again and just say heres your ice drink and no thank you or have a nice day, like where is your customer service? Btw I also ordered Soy in my drink due to me and my boyfriends stomach being extremely sensitive to whole milk....She did not make our drinks with Soy because now our stomachs are in pain. Save your coins and get better service at a mom and pop coffee shop. Because Starbucks is becoming just another non-customer service shop that doesn't care about...