Myself and 5 friends chose Bittercreek Alehouse to celebrate a birthday. We made reservations and arrived on time. First, they couldn’t find out reservation, even though we showed them a text message confirmation we received. This wasn’t a huge problem, as we were sat within 30 minutes. We received our first round of drinks in a timely manner and our server took our order and was very pleasant. When our appetizers came out, about 35 minutes after we ordered, we found some of them were good but our wings were completely over cooked. So much so that, I couldn’t tell the difference between bone and meat. We were starving and ate them anyways, but did mention that they were over cooked to the server. She didn’t check on us until our appetizers were gone. Then… We waited and waited and waited for our food. The server did not come to our table to update us. We finally wrangled her over to our table and asked for an update on our food, as we had been waiting 2 hours from the time we were sat. She assured us that our order would be up soon. No apology . However, we waited 10 more minutes and she returned to our table to inform us it would be about 10-15 more minutes for our food. We asked her to cancel our order and give us our checks. She tried to convince us to instead get boxes for our food and take it to go. We politely declined and asked to talk to a manager. Again, no apology and we were returned with some attitude. Another 10 minutes passed and a woman approached our table, did not introduce herself, was not apologetic and abruptly said “I want to make sure that I am understanding correctly that you do not want your food because it is on the line being prepared.” We informed her we had been waiting 2.5+ hours and we had to return home to our children to relieve our babysitters. No apology! She just said ok and walked away. We waited another 15 minutes for expectantly for our checks. The server returned and asked if we were going to wait for our food or leave! We told her we talked to what we assumed was her manager and apparently her manager didn’t bother to update her! The server then spent another 20 minutes trying to fix our check by removing the food we didn’t ever receive. She wasn’t able to separate our checks but by this point we didn’t even care, we just wanted to leave. This was the worst experience I have had in a restaurant. We were never given an apology and they didn’t offer anything to make it right. And we still tipped 20% because, well that’s just what we do. I will never return.