Jimmy John's — Restaurant in Indiana

Jimmy John’s is one of my favorite places to go because I can order exactly what I want to fit my food allergies, especially while traveling. I placed an online order for this Jimmy John’s for a wrap and made it an unwich then ordered a couple other sandwiches. I picked it up from the store and didn’t look to see if the order was correct until about 30 minutes away. Unfortunately they did not make the wrap an unwich. I called to see if I could have a refund, and the manager told me that they couldn’t. They said that they only way they could refund me was to give me a credit to their specific location. Due to traveling and not living in the area there’s no way that could work. As well, I was all ready on the toll road traveling, so I couldn’t just turn around to order another wrap. I have had other Jimmy John’s refund me for one item before, so I am surprised they couldn’t do...

Don't use Door Dash with this store. It's a gimmick. Update: They still charged me even after they "cancelled the order" because they (Jimmy Johns) didn't have a delivery driver. What a concept, delivery service that can't deliver because of an arrangement with Jimmy John's and still take your money even after "contacting the store directly". Manager "Mason" was extremely rude and told me that is how it is in a not so kind of tone. Door Dash has been very courteous when mishaps happen and has made attempts to "make it right" but not in this case due to whatever contract they have with Jimmy John's. I will say that Jimmy John's has lost a loyal customer over this experience and I guess I have paid it forward for the future. So long,...

Food was fine but the door was locked for absolutely no reason. Instead of coming to tell me why it was locked after two minutes of me knocking, I was gestured to walk on foot to the drive-through window to place my order, where I was greeted with an annoyed tone, as if I was in the wrong for not knowing that I was supposed to walk up to the drive through window. I was handed my food without exchanging any words with the worker, not even a “here’s your food” or something like that. Terrible service. I also had a separate situation the day before where I placed a DoorDash order, but was told there’s no delivery driver. They waited 2 hours to tell me this, and in the end, I had to call THEM...