Charr'd Bourbon Kitchen & Lounge — Restaurant in Jeffersontown

I came here for lunch with 2 coworkers yesterday. I have rarely been so disappointed. When we walked in, we wondered around for a few minutes trying to figure out if we were to seat ourselves or not. We finally wondered over to the waitress station and startled the waitress who was hunched over her phone and paying no attention to her job. She grudgingly seated us and brought menus and took our drink order. My coworker can't eat gluten so she asked the waitress if the bread was gluten free. "Ummm, no" she said. Then she asked if she could get a burger on lettuce rather than bread. "Ummm, I don't think so." So she stood there for literally 2 more minutes while my coworker looked at the menu asking more questions about how to get gluten free options before the waitress finally said "We have a gluten free menu." Seriously!? Why wait so long to say something. Even then my coworker had to ask for it. The waitress didn't offer to bring it, she just stated it as a fact. It took her way too long to bring the menu. We figured out what was taking her so long when we finally saw her leave the waitress station. She had been in there chatting with the bartender rather than bring the menu. Once we ordered our food we waited forever for it to be brought out. While we were waiting we saw another table have to get up and walk over to the waitress station to pay their bill because she was in there yet again hiding out. Once we finally got our food the fries were cold. The bun had just been pulled out of a bag and had the burger put on it. It hadn't been toasted or warmed or anything. The burger was dry and literally burnt. The only thing I liked about the meal was that the bacon was cooked to the point of crispy, which I love. My coworkers chicken was dry and her food was cold as well. We got 20% taken off our bill because it took so long to get our food. I don't understand why it took so long since it came out so cold. The only conclusion I can come up with is that the waitress really didn't want to be there that day and want paying attention to when the food came up. I would never waste my money there again. Even 20% off, the food was way too overpriced for...

My wife and I were travelling back from Florida to Wisconsin and arrived in Louisville too late for a stop at a bourbon trail distillery. After checking in our hotel, I was looking for someplace nice to eat that had some bourbons that my wife could sample. We found the Marriott and Charr'd was nearby and called for a reservation. When we arrived we found the restaurant packed - a volleyball tournament. The manager cleared a table and Sara(h)-Beth greeted us despite being very busy. We asked about bourbon and she very graciously gave us a brief synopsis. Since my wife was new to bourbon she created a flight of shots she felt a newby might enjoy. When the flight arrived she spent more time describing each one and some flavors she might encounter. My wife was thrilled. After the first taste she returned and suggested a half-teaspoon of water in each as it would draw out more unique flavors. We both ordered the pork chop in the bourbon reduction with sides of cabbage and hash brown style potatoes. We very much enjoyed the chop and cabbage. The potatoes seemed to lack a certain something so we ate them sparingly. Sara(h)-Beth was exceedingly gracious, helpful and willing to share her knowledge on a very busy night. She exemplifies what a hospitality industry professional should be. Bob &...

Large hotel restaurant. It seemed to draw a fair number of locals on a Friday evening. Menu is typical bar food though somewhat elevated. Staff are very professional and attentive. Service is reasonably fast. Extensive selection of bourbon with many rare and highly sought after "unicorns" including the Buffalo Trace antique collection and plenty of Pappy. Menu is sorted by distillery, Heaven Hill is also well represented. 2 ounce pours. In many cases the liquor prices are laughably obscene. Weller green is coming in at $35 a pour from a $30 bottle. Most of the Buffalo Trace pours are more than the bottle. The most egregious is Zackariah Harris at $15 a pour from a $10 bottle that is better used as chicken marinade. Willet and Beam are far more reasonable. Kentucky liquor laws are wild and fueled these prices. Here's the thing: as much as I think it's a suckers bet to spend $600 on a pour of bourbon, it's fair and reasonable for any restaurant to do so as long as finance bro taters are willing to pay it. If you want to try the bourbon you've never seen anywhere else, here is the place to do it. Just prepare to pay for the experience. For the love of everything don't...