1 STAR REVIEW OF THE MEAN MANAGER ON DUTY OCTOBER 8, 2022. 5 STAR REVIEW FOR BARISTAS IZZY & BELLA. Shame on this manager for walking in close to 7 PM and angrily asking the TWO hardworking employees why they were still serving customers at this time (an hour after close). There’s a great reason — customer service. It’s no secret that the annual fall festival draws hundreds of visitors to the town, many who are eager to get a taste of the magic at Muggles’ Mug. With this in mind, it’s completely unfair that there were only 2-3 employees working on this incredibly busy Saturday. The manager could not wrap her head around the fact that the wonderful baristas, Izzy and Bella, were finishing making drinks for every person that remained on that line until 15 minutes before closing time (5:45pm). These two young women, Izzy and Bella, were INCREDIBLY personable and professional, on top of the fact that they made the best lattes we’ve ever had— and they did so while keeping their composure amidst the masses visiting the shop during the fall festival. They went outside multiple times to stop the line from building, letting people know that they would not be able to be served as the store was closing soon, however, the line was already incredibly long and people had already waited ~one hour. This wait was not due to their work ethic, but because people were ordering everything on the menu essentially once they got inside. Izzy & Bella made our experience here so well worth the wait. And the wait was over an hour and a half. I am hoping they will both make overtime $$$$ for working another hour after close, so until 7 PM on a Saturday night, as their wonderful efforts brought in tons of profit during peak travel season. Izzy & Bella thank you for making our experience at Muggles’ Mug so wonderful. And perhaps consider how your manager speaks to people — it’s completely unacceptable to treat your employees the way you did this evening, and so blatantly in front of guests.