Grand Street Cafe — Restaurant in Kansas City

Disappointed. We dined here on Sunday as an extended family. Not a normal spot for us with a celiac family member but we could not get into Ragazza which has a great celiac friendly meal.

My MIL and I both called ahead to inquire and make aware that we were dining with a Celiac and ensure they had options and that safety was a priority. My MIL said she talked to someone and they had options but I wanted to ask for a specific server who would be aware of Celiac options beforehand. I called and spoke with a man named Joe I believe and he said that everyone there knew about the options. I asked if I could have a specific server who was definitely aware of GF (gluten free) needs and he reiterated that everyone knew. Essentially my request went unanswered.

We show up around 730p for our reservation and the server doesn’t know what options they have other than the appetizer and fish dish labeled GF and wants to confer with the kitchen which is a good thing, but i was reassured everyone knew about their GF options and protocol. She came back with options for the already labeled GF Salmon, prime rib taco appetizer and in addition, a bun free burger with mashed potatoes. We ordered the burger option and crème brûlée for dessert. That night our Celiac family member vomited for an hour and a half which is their tell when exposed to gluten. It has happened every single time someone accidentally serves them gluten since switching to a GF diet so there’s no other option in lieu of food poisoning. I called the manager on Monday 12/5 to let them know that there was cross contamination at the very least if not direct exposure, so they could better prepare for future GF guests. I was told the manager was busy and would call me back. I’ve not heard back yet.

It’s is disappointing that a fine dining establishment is not interested in talking to someone about special dietary needs beforehand, then doesn’t provide for the dietary needs in person with substantial caution, then won’t call you back to let you discuss the experience.

In hopes that the leadership there reads this, I will explain that celiac disease is an autoimmune disease which tells your body to destroy the nutrient absorbing lining of the small intestine when gluten is ingested. So cross contamination is a big issue. It takes 6-12 months for the lining to return once destroyed, causing nutrition loss long term. So if you offer gluten free choices, you need to ensure the food is served with caution.

Update - no one from grand street called me and I left a message in regards to the reservation with my contact info. I wanted to talk about it but no one responded. The trend in the review replies is that grand street wants you to contact mgmt to discuss special requests and difficulties, which is what I did twice, before and after the meal. 1/5 stars is appropriate for exposing someone to gluten when they request a gluten free meal. For a celiac, it destroys a...

We had our wedding reception for 200 guests in the Event Space in June 2017, and we were so happy with how the night turned out! Planning with Elliot was so easy - she was easy to reach at all times and extremely attentive. We did not have to worry at all on the day of the wedding because we knew the space would look exactly as planned! The wait staff was very professional, and we were pleasantly surprised when we discovered that the plated meal was similar in price to the buffet (depending on entree choices). The food was delicious, and it was very convenient to have two full bars for guests. We went with the premium beverage package because we were not impressed by the "house" selections, but this is our only complaint. A definite highlight was the private room for the bridal party. Immediately upon getting off the bus, appetizers and water were waiting, and the staff began taking drink orders. Everyone appreciated a moment of down time to sit and cool off on a hot day, as well as a safe place to store any bags/personal belongings. Additionally, we loved that we did not need to bring in any rentals because the space simply spoke for itself. Linens and votives were provided, and the rest of the room was easily decorated with flowers! Something that we didn't necessarily think to consider when looking for a reception space was how the set-up of the dance floor made the experience enjoyable for all of our guests. Since it is set to the side of the room, guests who did not want to dance could sit on the opposite end of the space and be able to converse without yelling over the music. (And dancing guests appreciated not being a spectacle in the center of the space). We were very impressed by the surround sound audio, as all of our guests were able to hear the toasts without straining. Another major plus was the underground parking available for all of our guests (included in the room rental cost). It gave us peace of mind to know that our guests were taken care of and didn't have to drive around searching for an open spot (especially those from out of town). The garage was even more appreciated when it poured rain during the reception, and Grand Street even offered that guests could return the next day to pick up their cars if they needed to Uber/carpool home. We would recommend Grand Street to any other couples looking for a reception...

This is a hidden gem of wedding venues in Kansas City! I feel extremely lucky we happened to find and look at Grand Street Cafe for our wedding reception on August 27th. Grand Street Cafe is usually thought of as a (delicious) restaurant across from the plaza, but what many people don't know is that there is a whole separate wing just for wedding receptions/rehearsal dinners/etc. They have beautiful dark wood floors, white walls and white decorated ceilings, two cool mirrored bars, and super nice tables with luxurious white and black leather chairs (way nicer than your average venue chairs.) Also, guests get to park in a private gated parking garage and take elevators directly up into the venue. Additionally, since this is a full service restaurant, the food and drink are so easy and delicious! You obviously don't have to deal with third party food and drink vendors, and they are AWESOME menu-option wise and staff/server-wise. (Note: their chorizo flatbread appetizer and pretzels were huge hits! Also, I was obsessed with the salmon entrée.) Last and MOST importantly, their wedding coordinator Elliot is the biggest asset of Grand Street Cafe as a venue. When you sign a contract with Grand Street, included you get the day-of services of a wedding coordinator. She also helps you leading up to the day with tastings, room layout, etc. Elliot made our experience seamless, easy, and enjoyable. She is always accessible, organized, dependable, and is SO great at knowing the in's and out's of planning a perfect day. She had great advice for seating charts, layouts, menu, flow of the night, etc. And literally ALL we had to do to get the room set up on our big day is drop off all decorations, table runners, cake toppers, framed seating charts, etc. with instructions and she set up the entire room perfectly. What an amazing and convenient service included with Grand Street Cafe -- at so many venues, a friend or family member is stuck having to go decorate the whole room the morning of a wedding! Overall, I can't say enough wonderful things about Elliot and Grand Street Cafe! This is a beautiful venue, right by the plaza, with many more perks and nicer amenities than your 'average' venue. I would recommend Grand Street Cafe as a reception venue to any future...