Not sure where to start. It seemed like one thing after another went wrong. Food was very disappointing, service was awful. Our waiter was also our bartender, and made the worst margarita I’ve ever had, I think he forgot the sweet and sour or lime, just tasted like ice blended with tequila. Then he made a snide comment when I sent it back. My kids all ordered crepes off of the adult menu, which were ok, not great, but they were supposed to come with a scoop of ice cream, which they didn’t. When I mentioned it to the waiter he said they ran out, and offered a macaroon instead, but first tried to sneak it by us without our noticing.
Apparently our orders were on separate tickets from my kids’, because after delivering the kids food We could hear the waiter yelling at the chef for not making the rest, and showing him the missing ticket. By the time we got our food, my kids were almost done eating.
My seafood quiche was decent, but not great. My wife had filet mignon crepe, which was good but way too much sauce and the filet was over cooked.
After all this the waiter adds automatic gratuity, and points out that he did us a favor by only doing 18% because the it’s normally 20%. So I look over the handwritten bill, and notice they overcharged each of the crepe dishes by $2 each. He fixed the bill, and gave us a card for $10 off our next visit..... hahaha. Like that would ever happen.
Oh yeah, and there’s no air conditioning. The day we visited was 100degrees and it was uncomfortably warm inside the entire meal.
If I’m going to spend $191 on lunch, I expect good food, great service, and a comfortable atmosphere. This place had none of the above. Don’t...
Read moreNot sure how to feel about this place. Arrived to an early Valentine's day dinner and were offered anywhere to sit by young man at bar. We chose a table with ocean view. We were told to please move to a smaller table adjacent to that table because the table by window was reserved for a larger party. We abided. Service was great by our server. Very attentive. Food was very good. We noticed during our meal, another couple came in and were told the same thing as us....they could sit anywhere they'd like. They looked around, like we did earlier, and chose the exact same table with ocean view. They were escorted to table. They were also a party of 2. They were not told to move (they didn't have reservation). I dont know why we were not allowed to stay at that table and they were. It was our 26th anniversary, chose this place over ALL our choices in Laguna. We chose to eat an early dinner to beat the crowds and maybe get an ocean view. We felt very uncomfortable during our meal because of this. Again, our server was awesome, the cioppino was great and we bought a few desserts at the front little bakery to take home, the young girl helping us was great. We actually ended up eating our cheesecake slice we bought there, instead of waiting till we got back to our hotel. Our server was gracious enough to bring us plates and forks. Just got a feeling we weren't very welcomed there by the way we were treated by that bartender/young man. We tried to still have a romantic dinner. Was a little difficult as we could hear the couple next to us admire the ocean view, that we had, out loud. Would have been a 5 star experience. How does...
Read moreI've visited this restaurant since the late 1980's, about 30 years. Since I live in the San Gabriel Valley, I usually go every few months or years. The dishes that I have ordered have been good or excellent, 4 to 5 stars. The service used to be very good, but now it is lacking. That is why I rated it 3 stars.
I went on 11/10/18. There is a sign which says to seat yourself. I sat on the patio and picked up a menu that was already on the table. Someone greeted me at the table and said that he would send a waiter. I was waiting for quite a while (didn't time it, but too long). I noticed a couple arrived, sat down, and a waiter immediately went to their table and took their order. He was tall, had an accent and was left-handed, which I noticed because I'm also a lefty. I say this so that perhaps a manager reading this will identify him and speak to him in order to improve. I almost walked out, but another waiter came to serve me. Perhaps because I was alone, they thought I wasn't as important to serve. A couple of years ago, I also received inferior service to those around me, I feel because I was alone. This wasn't the case many years ago.
As far as the food, the Sea Bass with chipotle sauce that I had was excellent. However, to make the experience enjoyable, as it should be, the service needs major improvement. Other reviewers have stated this need just recently on Trip Advisor, etc. The management should take note and make...
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