Popeye's on Lake Geneva — Restaurant in Lake Geneva

What a horrible experience. Our party is mostly local but had a parent in from out of town that wanted to eat near the lake. Everything in this establishment is overpriced. From the apps, to the drinks and even the kids meals. $26 for overcooked calamari. Kids meals were $10 and did not include a side or a drink (which was $5 by the way). $16 for speciality bar drinks with minimal alcohol. I ordered the chicken Alfredo from the “specialty” menu. Only to be handed a bowl with maybe 20 noodles and no chicken. When I asked about this, the waitress was argumentative and told me that is how it comes. I pulled up the menu on my phone to show her the meal as listed as chicken Alfredo and the menu stated it came with it. She ended up bringing me out a bowl of shredded chicken towards the end of our meal. My friend ordered the patty melt and it was undercooked. She sent it back to have it cooked longer. Once it was brought back out it was clear it had been microwaved. We mentioned this to the server and she said she physically saw the kitchen put it on the grill and once again argued with our table. Finally our bill came, $300 by the way for 5 adults. Guess what, patty melt is still on there. We then speak with the manager who also states it was put on the grill, not the microwave. The manager walked to our table and took the patty melt in the box and finally took it off the bill. Overall very underwhelming experience. Horrible food, horrible service. As someone that grew up in this area, it is disappointing we have such a poor run establishment that is stealing peoples money. Do...

Went to eat there yesterday the service sucks really gave they didn’t want black people there first they tried to sit us only two of us at the middle table of the restaurant for 6 knowing it was a smaller table by the windows I insisted we sit by the window after we heard the hostess talking about us to another waitress then the waitress we had was very rude she was being very sarcastic about us asking about things on the menu after we got our food my friend glass was dirty the waitress was mad cause we ask for another glass she was saying that she squeezed the lemon in the drink without asking us if we wanted her to but that was not the problem there was a dirt spot inside the glass which was black my friend outed the lemonade into another glass got a napkin a wipe the glass inside n the black mark came off she was mad for us doing that then we get our bill she was watching to make sure we have her a tip when we got up from the table she grab the bill followed me got in front of me stood there and ask if I was going to leave her a tip loudly in front of the whole restaurant I told her the service was very weird but I did give her a $10.00 tip not for the service but I felt a certain way n I felt I had to give her a tip which I did but I never experienced this before from a waitress asking for a tip after she knew she was a bad waitress towards us n let me say this we was the only two black customers in the restaurant they did not want us to eat there we will never be back poor service n we feel they was very much prejudiced not sorry for saying that but we was...

Popeyes Friday Night family style, all-you-can-eat, Fish Fry has been a long time favorite for my family and me so when I received an email last week that they were changing to a single plate serving I was a bit worried about the changes, but figured I’d give it a try.

My sister and I went there on the first Friday with the new style and although I didn’t care for it as much, the food was still tasty. For me, I felt the quantity of food was enough for me, but had my husband been with me, he would not have been filled with the smaller quantity. I'm okay with the change from all you can eat to individual plates for the fish fry, but the size of the individual pieces of fish as well as the one potato pancake that we received was very small, much smaller than used to be served with all you can eat. We also noticed they served the meal on a smaller plate, which made it look like a large quantity, but making the plate size smaller didn’t hide the fact that the portion size is smaller.

The real complaint is that we were charged $4.99 for a glass of soda. That is ridiculous and highway robbery! Very disappointing. I was also very upset when I spent $8.99 for a small slice of cake and $8.99 for a small slice of key lime pie. I am more than happy to pay a reasonable price for dessert, but only if the portion size is proportionate to the price.

Overall, our visit to Popeyes was not nearly as positive as it has been in the past. I’ll probably give it another try in a couple of months, but I’m pretty sure I’ll only order water and will...