Dragon’s Alley Coffee Co. — Restaurant in Las Vegas

First time at Dragons Alley Coffee, I encountered an early 40s haole lady, possibly the business owner or an investor. I ordered my usual 6 shots of espresso over ice. She struggled with the computer and came up with a total of $12. I asked about the cost of an espresso shot, and she said, "$2." I mentioned that this was pricey compared to other local coffee shops. She insisted she had done a market comparison with places like Vesta Coffee and Bungalow, stating they also charged $2 per shot. I countered that I wasn't charged that much at those places, but she remained firm, although she admitted she might be wrong.

I decided to change my order to a 32 oz Iced Americano with 4 shots, no water. Her response? "Oh, you found it to be cheaper. I'll change it on the computer as soon as you leave. Consider yourself lucky." I was shocked at how combative she was, especially since I had been polite. I've faced minor issues with complex orders before, but never an argument with front-line staff.

Her comment, "consider yourself lucky," was infuriating. How am I lucky when I get coffee around town for $5 to $7? Having lived here for over 20 years and visited almost every coffee shop in the Valley, I can confidently say this was unacceptable. Please, don't argue with your...

Amazing ❤️ customer service is like the they treat you like family 🥰 the owner is such an amazing man a hard-working man he cares about each customer personally comes over and see if you're okay if your dish is okay ❤️I love love love this place it like my second home the food is beyond beyond amazing having my 40th birthday gathering here it was so beautiful and amazing the choices from the bar is very so good everything about this place is so amazing including the artwork in the detail what is laid-back second home I love so much thank you for all your wonderful customer service that you shown over the years I've been coming here for about 4 years now and it's always been an amazing experience especially the night events that takes place on the rooftop 🥰❤️ the amazing artists that come through I'm loving each merch that...

My partner and I were really excited to try this place out. We actually went out of our way to stop in. It’s a cute place. However the service was poor. Cashier was rude and clearly not listening. We ordered two lattes. Both arrived lukewarm and tasted of old coffee. We ordered the regular kimchi fried rice and steak fried rice, vegan beignets and babousa. The pastries were ok. The kimchi fried rice arrived with shrimp in it when we ordered just regular. It never listed shrimp on the menu and I didn’t request it (I’m allergic). There was no apology , they remade it and what came back was inedible as well. Tasteless bland and unseasoned . The two stars are strictly...