El Bagel — Restaurant in Las Vegas

Staying at the hotel. We are vegan and on the online order menu there is vegan cream cheese, vegan scallion cream cheese and "justEgg" which is a vegan egg substitute. I couldn't remove the vegan cheese on the app. So went to order at the counter. There was apparently no such thing as vegan scallion cream cheese and I was made to feel like I'd made it up. Then the fun began, I wanted a vegan justegg on a bagel. The server had clearly never heard of this despite it being on the online menu and he kept telling me vegan means no meat. I gave up and asked him to check with the chef, who went to look but they didn't have any. Then the other server kept saying the bagels aren't vegan as they have egg in them, which the chef disputed. If you are going ro serve vegan items and have them on your menu, then please train your staff on them. I've never had a more stressful experience just trying to buy a couple of bagels. The lack of vegan options does seem to be a theme at...

If you see a long line, don't order here.

It's been forty minutes and I have still not received my order of two bagels. The crowd waiting for orders keeps growing.

Edit: It's been over fifty minutes. A manager took my receipt and said they're working on it, but still no food...

Edit 2: Finally... 55 minutes later, I got my food. At least it was delicious.

Edit 3: The manager later came by and apologized for the wait and said he'll refund our order. So that's good. I've updated my overall rating from 1-start to 3-stars.

Edit 4: I have not received a refund. I am returning my review to 1-star.

Edit 5: In response to response: How do I send you a DM? As far as I can tell, I do not have the ability to send you a direct message on Google Maps.

Edit 6: Received a phone call from El Bagel today (8/6/24) and received a refund for my order. I'm updating my review (again) to 3-stars for...

The best bagel sandwich I've ever had! The only issue I encountered was that, the bagel sammy, even when cut in half, was a bit hard to eat with out the contents slipping out the back. I had the maple sausage, cheese and a fried egg, served an everything bagel. Which I might add was absolutely amazing. The flavor and aroma of the sesame seeds, toasted were superb. The only reason it wasn't 5 stars is because they didn't have the pastrami, yet it was on the menu. You can't go getting a guys hopes up, offering such an appealing sammy, then break his hungry heart, telling him, "we don't have the pastrami today." 😢 All yoke-ing aside, if you're in the Fountainebleau and want a good bagel or a good bagel sammy, check...