Jimmy John's — Restaurant in Las Vegas

Decided to cater lunch for some former coworkers while visiting Las Vegas. since this one was the closest to my former place of work I chose this one for delivery. I made the order before they opened and noticed the receipt said "pickup". I called when they opened to inquire about delivery but was informed that their drivers are on bikes therefore couldn't deliver by "the manager" as she referred to herself. That was disappointing but was fine I told them I'd pick it up. I was out meeting with family, since I was only in town for 24 hours on business, and figured I'd go after. I was less than a block away from picking up the order when I got a call from their condescending young manager rudely asking when I was picking up the order "because it's been done for an hour and sitting". I was in such shock as to how she was speaking to me, even my friend in the car heard (because of Bluetooth) and couldn't believe How rude she was. Mind you, it was only about 11:00 am , just an hour after they opened. Clearly since I was assuming they could deliver via car like almost every other jimmy John it wouldn't be a problem to get it delivered so I started running errands and was on the other end of town. The manager , who was clearly very proud of her title, likely realized how rude she was & tried to recant and say "I just wanted to know if I should put it in the fridge". First off, why wasn't my order already in the fridge considering some of The sandwiches were Tuna?!" I now live in Arizona and work at a law office down town and I use jimmy Johns a lot because of their delicious bread , fast delivery & customer service. Thank goodness a different standard has been set out here because if this was my first experience I'd never use them again! This occurred on 11/18/2016...

I never got to eat my sandwich. I had ordered two Beach Club sandwiches—one with mayo and one without. Although the wrapper was labeled as "no mayo," the sandwich still had mayo on it.

I called the number to report the issue. First, I spoke with a gentleman who seemed enthusiastic and listened to my concern, then asked me to hold. A woman named Ashley eventually got on the phone, and I had to explain the situation all over again.

There was no apology or acknowledgment of the mistake. Instead, she simply said, “I made your sandwich,” paused briefly, and added, “You can bring it back.” I mentioned I would save both sandwiches as proof that they both had mayo. She responded, “No, we’re going to throw them away,” which I expected—but I was hoping to at least have my concern...

i give the BEACH CLUB 10 STARS! The creamy dreamy,( yes i dream about it and you will too)avocado spread, tomato, cucumber, turkey, cheese and ohhhhhhh that beautiful bread, which you can buy extra loaves for home= my ABSOLUTELY FAVORITE SANDWICH since i was introduced to JJ by my neighbor buying us a "the VITO", yes out of respect for Vito i put the.... the, I can not wait to try all the sandwiches, toasted or not, my fave, I get it not toasted.... WELCOME TO A LIL BITE OF PARADISE, 💜!💜THE BEACH CLUB💜!💜 no sunscreen needed or sand involved👀....... love💜 love 💜love💜...