Letty's de Leticia's Cocina — Restaurant in Las Vegas

Where do I start with this review? The restaurant looks great online, there's lots of positive reviews. But mixed in all the five star ratings there are some recurring themes in the complaints that held true for my visit.

Our server was super friendly. Nothing was wrong with our order or anything.. It was just.. Slow. Almost a half hour to get drinks. Another 15 to take our food order. Another half hour to get food to the table.

We had six people, and it came out in stages. First wave, for two people. Then, another two entrees. Finally, the last two.. But it took about 15 mins from first wave to last wave of food to come out.. So we didn't really get to eat together.

The other issues were magnified because of the slow service. It's small, which is no big deal.. But it's loud. Hard to have a conversation at points. And the chairs are hard and uncomfortable.. And we had to endure that for nearly two hours before we were able to get out of there.

The food? Hit and miss. The chicharones were very good. The nachos were meh.. A gigantic pile of chips really. Good for the whole table, but could have used a bit better distribution of cheese and toppings. The taquitos were solid enough, but they're served in a fishbowl glass which was a great visual presentation but in the end turns out to be a poor vessel to serve and eat out of. The triple d highlight, the birria tacos were just okay. They were heavy handed with the cilantro and onion, which I don't think I'd mind so much if there was an appropriate ratio of birria to go with it, or at least, a better distribution, but biting into a mouthful of just onion and cilantro isn't the best.

Price was not cheap, but not outrageous considering the portion sizes you get. And nothing tasted bad. It just seemed to lack execution, refinement, etc.

Overall, a bit of a let down for me. Probably won't return based on this...

Like others have mentioned - for us it was about the lack of service and service skills from the staff. The food at Lettys has always been good but it’s often the service that keeps us from coming back more regularly - and we’re a stones throw distance from the establishment. Literally we’ve been only every few months to a year apart between visits because something always seems to be an issue, and in the very beginning it was every week or so that we’d stop by .

Most recently, we stopped by on a Monday to grab margaritas - as it’s meant to be 2 for 1 Margs on Mondays .. so after speaking with the seemingly very young and very inexperienced server, we made the decision to get 2 of a particular margarita.

Initially she could not figure out how to order them or where the margaritas were on her order device., but after some explaining and meandering on her part - we finally got the order in.

The margaritas were made well and delivered semi promptly by another server that seemed to be doing all of the food running and delivery of drinks. We sat and drank them for about 20 minutes before deciding to head out to our next stop for the evening .

When we finally asked for the bill, there was no promotion applied to the order and the bill was around $40 for the 2 margaritas. When asking again about the promotion, that we had previously discussed with the server - she claimed that it was only a promotion for specific margaritas. This is after our initial conversation about the 2 for 1 promotion - prior to ordering. I stated that we had just talked about that - and that she should be more specifically clear on what’ the specials are. Her response was: “oh yeah another table just had the same issue” and she kind of giggled. ? Then she just walked away. So we paid...

Stopped by at 14:30 on a Wednesday and had the place to my self. The opening hours say they open at 10:30 but the staff member seeing stopped on my arrival leaving the floor with bit of paper and some food scraps. When I went to the toilet there was no soap in the dispenser and no paper towels to dry your hands with. I spoke to a member of staff who directed me to use the men's as it had soap but it also had no hand towels. The men's smelled of faeces and the toilet had splatters of faeces visible from the doorway. After I had eaten I asked if they had restocked the toilet but was informed that they need to buy some soap and hand towels.

They brought me a glass of water with ice straight away on being seated, without me having to ask for it. A staff member noticed I had no menu so brought one over.

I ordered the huevos Mexicana with corn tortillas. With churritos and chocolate sauce after. The food was filling and tasted fine. The churros were still doughy/ undercooked in the middle.

A staff member inquired if everything was ok halfway through eating. The staff all stayed in the kitchen when not delivering to customers so getting their attention at any other time required going to the kitchen door.

Food was average, the service was below average, there wasn't much atmosphere. One other table was sat while I was there but it was the early afternoon on a week day so this probably isn't representative. Tip was not automatically added to the price.

If you're looking for something relatively cheap, a short walk from the freemont experience; and you're not too bothered by cleanliness, then this may be the...