Cold Stone Creamery — Restaurant in Long Beach

Cold Stone / Long Beach Pike

Horrible Experience / Super Rude Customer Service from Amber L.

The girl who helped me was super rude, had a bad & unprofessional attitude for no reason ??????

The name on the receipt said her name was Amber L., but I'm not sure if that's her real name...

Amber L., the rude employee in question is female, is Caucasian, has a neck tattoo, with dyed colorful hair, that appears she hasn't dyed in about 4 months. * Disclaimer (She was so petty so I included that last description on purpose because of her really bad attitude) *

Amber L. is also very unsanitary, her hands touched the ice cream as she scooped it out for the customer in front of me, and while giving another customer a free sample to try.. Gross!!!

Amber L. also dropped a black sharpie marker twice, onto 2 different ice cream flavors, and didn't scoop out the contaminated part of the ice cream.

I haven't even got to the part were Amber L., was rude to me, but I've already typed too much for this review, for people to actually read.

AVOID THIS PLACE, or at the very least avoid the employee named Amber L., as she is super rude, unprofessional, and displayed a bad attitude.

Amber L., please have better customer service next time, if you are unhappy with your job, you should find another job.

• Cold Stone Creamery is a place people go to for a nice, fun treet, it shouldn't be a place where the staff leaves you feeling disrespected, and talked down to, and spoken to with no regard to basic decency. *

• Do better Cold Stone of Long Beach,...

Upon entering, there were approximately 6-7 customers present, and I was the last in line to place an order. When it was finally my turn, the available young lady directed me to seek assistance from her colleagues wearing glasses, but her colleague was already attending to an order for a group of three. Despite the ice cream being fully stocked and available, she seemed inclined to prioritize restocking. I politely requested my order from her, noting that the other young lady was currently assisting three customers. With hesitation she did my order.

During the service, I observed her handling the trash can, retrieving boxes and silver ice cream tins, and washing her gloves instead of replacing them.There were three employees present: one wearing a black Cold Stone collar, one in a white shirt and wears glasses, and another who washed her gloves instead of changing them. My overall experience was less than satisfactory, especially considering I was on vacation. I hope that the staff will receive better training in customer service and sanitation practices.

DATE: July 18,...

I love Cold Stone Creamery, I take my family there most of the time. We always get the same things, strawberry ice cream, banana ice cream, chocolate ice cream mixed with strawberries and chocolate shavings. We know we pay extra for the toppings. Up to this point everything was going as usual but when we got to the point where everything was being mixed, the girl helping us out kept putting the spoons in the water cup trying to rinse the spoons before she was even done mixing the ice cream and toppings, she did this three times. By the time she put it in the cup she gave us a cup of half watery/melted ice cream. We've gone to other Cold Stone Creameries and this one was by far has been the worst. I did ask them to re-doit and I had to repeat the order, no lie about 10 times! On the 4th time the cashier said that on the size cup we got our order is normally only 2 flavors could be mixed, but he would do the order again. So anyhow, he did his version of what we asked (he did not add the chocolate ice cream). The fact that this location was hot and packed made this...