85°C Bakery Cafe - Downtown Los Angeles — Restaurant in Los Angeles

I used to visit this place quite often. But a brand should not just be carried by how great the product is and how well it is advertized, it also should be carried by its customer service. One time I came in and a customer had ordered many pieces and has held the line up. I did not mind this, although there were 3 other staff that did not jump at the opportunity to recognize there was a line and it has been 15 minutes, and the only action and recognition I received was the awkward look. These people had stepped up their disrespect and rudeness when one of them rolled their eyes on me. When finally after 20 minutes one of them finally provided service, when the transaction was complete, that employee just left without saying thank you. This store should not even get a star from me. Very rude, very disrespectful, and no manners. They made me feel...

Great Bakery, but won't bother to stop here anytime after 6pm unless I'm looking for boba. They always seem to be out of their more popular pastries after that time.

Update 2/8/17

Turning my three stars into one.

Don't expect this place to accommodate you in any way.

They just refused to sell me a drink without their signature salty whip cream bc "its important to the recipe."

I told the girl I hated it. She apologized then continued to tell me she could not sell it to me without it. (Note they add it after they make the drink) I also asked for no ice, she said they had to add a little bc "it's also important to the recipe". After that I told her I was never going to come here again since they refused to do something so simple.She apologized.

I just don't understand why my request could not be accommodated. Or how she could allow me to walk away so...

I love 85C, but I'm giving this DTLA spot 3 stars because of a rude employee. I had dropped my drink outside and the cup broke, so I went back in holding it in a certain way to make sure it wasn't spilling like crazy. I didn't want to put it on the counter because it was dripping, and I asked if he could help me throw it away. The employee just stood there and then he replied by saying "What are you doing!? Stop spilling all over my counter!" I explained I couldn't let it go or all the liquid would come out, and he was so "annoyed" he didn't even listen and snatched the cup out of my hand which resulted in the drink spilling on the floor. He then gave me the rudest look, and mumbled under his breath. Not only that, he was also giving attitude to his co-worker. Very disappointed that this one employee ruined the...