Baskin-Robbins — Restaurant in Los Angeles

TLDR: the tall, bald, hispanic-looking male employee with a fluffy beard and large holes in his ear lobes is RACIST towards dark-skinned customers.

I (Indian male) came into this store on Sunday March 23rd 2025 around 9pm with a group of friends. There were two male employees working the store that night. Both of them looked hispanic, but one of them was shorter and wearing a grey/brown shirt, while the other was taller and wearing a pink shirt. I had no issue with the shorter employee, he was quite nice and told me to let him know whenever I was ready to order.

However, by the time I was ready to order, the shorter employee was busy washing some dishes, so I had the unfortunate experience of being served by the taller employee, who was quite rude to me for no good reason. He was very passive-aggresive, seemed like he did not want to interact with me, and made me feel like I was not welcome in the store. When I told him what ice cream I wanted and was waiting for him to scoop it, he aggressively pointed at the card machine, indicating that I had to pay first before he even scooped my ice cream for me. I thought this was a bit weird since typically they scoop the ice cream first, and then you pay just before they hand you your order.

Moments later, two of the friends I was with (both Caucasian) order their ice cream and he treats them completely normally, not rudely like he did to me, and their transaction occurred in the usual way (he only made them pay after he had prepared their ice cream and handed it to them). This confirmed my suspicion that the taller rude employee who served me was racist and treated me differently than my friends simply because my skin is brown.

I did not get either employees' names, but the racist employee had a fluffy beard/goatee and he had large holes in his ear lobes (looked like he used to wear spacers). I hope that the manager of this store will deal with this employee appropriately and let him know that it is not okay to treat anyone differently just because they look different. This racist employee has completely ruined my day, and I will never be returning to this store. Thank you for this awful experience.

Edit: I was scrolling through other customers' reviews and recognized the racist employee in one of their pictures...

I have never left a bad review any where ever bc I always thought it was pretentious, but I just left this baskin Robbins really upset. I almost cried. I manage a sandwich shop in noho and I also wait tables at a comedy club I know how to give people excellent service. With managing I want to do whatever it takes to make a dissatisfied customer leave my store happy wanting to return on another day knowing they are gonna be treated well. That did not happen here today. I live a 5 min walk away from this store past by it every day. Multiple times a day. I will not return. I'll get ice cream 100 miles away then ever go here again. So here's what happened I ordered one scoop of their flavor of the month strawberry streusel. It wasnt to my liking. I wish I could have tried it first, but covid. When I went back inside 1 min later I asked if I may exchange it for vanilla because I knew it was a sure bet that I would like it and she said that I could not exchange it because I had left the store and I had eaten one bite of it and I said that I'm not allowed to eat it in the store bc of covid and that I just stepped outside for 30 seconds and could i please just get vanilla Because I knew I'd like it. She would not said she isn't allowed to bc of covid which makes no sense. The same people that were inside when I had ordered were still inside ordering. I felt bad asking in the first place bc they were busy and obviously working hard. I know what that's like, but I paid almost 4 bucks for a scoop of ice cream I'd like to at least enjoy it. It would have taken them 2 mins to fix the situation and gain a regular customer. Instead they made me feel horrible when I just wanted to enjoy one of my...

The dinosaur of ice cream chains - from a time when it was ok to have hormones in the milk and it was cool to use green number 3 coloring to ensure fun! They’ve got 31 flavors but who’s counting? Nostalgia brings me here, when I need to remember what it was like to pay less for an ice cream cone. Today’s organic cones cost a ton! If you really think about it, Baskin Robbin’s isn’t cheap - think quality of the ingredients. I got a double pistachio on a sugar cone. The pistachio is pistachio because of the green color and the likely artificial flavoring. The nuts in this ice cream are actually almonds! lol! It was nice and cold and tasted green! Service was good this time but here I’ve had some pretty wacky moments that don’t make me recall Baskin-Robbins past. As I finished my cone I was pleasantly surprised to see that the paper cone holder didn’t stick to the cone itself! lol! How many times has that happened to you and made you think about say Japanese ice cream cones with paper cone holders that come off so easily? Not here in ‘murica where we spend so much on foreign policy that our infrastructure is crumbling, like the scary elevators we use that rock and jerk you to the bottom. Not in Japan. Have you ever ridden a Japanese elevator? Well it makes you wonder what our country would be like at home if we didn’t spend so much on the military. Oh, the parking lot here is not too big but usually you can...