Freddy's Frozen Custard & Steakburgers — Restaurant in McDonough

[Time & Date of visit]: Saturday afternoon

[Location/Ambiance]: I'm not sure if it's hyped up, or there isn't much choices for a simple lunch around this area that won't hurt the pockets to feed the family. Whatever the case maybe, this placed was PACKED. Upon entering the lot, most spaces were filled, the drive through lined up from the entrance, and just about every table taken. Whatever they're doing to get these people in must be working. Line against the wall are booth seating that could fit fairly large groups, it just sucks when there are literally just two people taking a booth. Out in front are about 4 tables. These could have been designed a little better as there isn't much seating outside when there are packed. Self serve stations are located front and near the fountain machine, adjacent to the food pick up counter. Though the "special fry sauce" is only offered near the back self serve station. The front station has just about everything the rear station has including, plastic utensils, napkins, and ketchup.

[Service]: Orders are taken pretty quickly even when lines form. There are two pick up counters, one for food orders in the rear near the water fountain, while a middle one are for desserts and frozen drinks. From the time of ordering, less than 5-6 mins pass for the food to come out and be ready for pick up at the other counter.

[Food Highlights]:

#6 Double steakburger California Style : A little misleading, subconsciously you're thinking "In-N-Out" style, what else could it be? Well, the burgers are pounded a little flat with portions of the outside crispy and soaked in grease. I've been to Cali, and this does not hold up an In-N-Out burger. It's slightly on par with Steak N Shake, without the long wait times as this is more of a fast food setup. It's just an ok burger. Would I suggest this over Mcdonalds, yes. Would I suggest this over Steak N Shake, yes if you don't have the time to wait. Though for this area, I don't think there are any places that could be in the top 10 burger places that are in or nearby to Atlanta, to give the patrons of this area a taste of what a great cheese burger could taste like. It's not bad, but it's not great either.

Shoe string fries : These are pretty good, just a reminder of Steak N Shake's though there isn't any fry seasoning at the tables. The "special fry sauce" is similar to what taste like on the California style burger. It does give it a different taste than just ketchup. I'd say try both.

[Total Bill w/ Tip & Tax]: 2 #6's - around $18.

{Summary}: Pretty good burgers, but nothing special. The crispy but soaked in grease burnt edges might throw off some. Good luck on getting a table on weekends. Faster drive though than...

My experience with this location is not because of a food experience, but because of the experience we had with my 16 year old son and a job interview at this location. My son put in an application on indeed and received an interview request. The interview was for 6pm and we arrived at 5:45 pm, as professionals do. My son let the cashier know he was there for an interview. The cashier went to the back to let the manager know and came back out and said “she will be with you shortly”. Maybe 5 minutes later he comes back out and says “oh I’m sorry, but the hiring manager had to leave but she will be back Monday between 2 and 4 pm”. Excuse me Sir!!!! What do you mean she left? So she left from the time you came out to say she would be right with him and the time you said she left? A lapse of MAYBE five minutes. As a manager, she couldn’t come out and have the common courtesy (hospitality) to tell him this herself? Better yet, she knew she had an interview at 6pm so why go “to the store” and not have someone else make that run so she could complete her interview? It just confuses me as to what happened in those five minutes (remember we were early so we hadn’t even reached the interview time). Or maybe it was because my son is a black boy. If that wasn’t it, that’s definitely how it felt because there is NO excuse for wasting BOTH OF OUR TIME coming in for an interview, to be treated that way. I then called the location to inquire about their unfair and unprofessional practices and was told “I apologize, but something came up and she had to leave to run to the store”. She then said she would still talk to my son if I wanted her to. If that was the case why come out and tell us what you told us in the first place? I expressed my disappointment and told her I didn’t think they truly represented the mission and vision of Freddy’s. We got off the phone and she called right back to offer us dinner for the inconvenience. Dinner won’t repair my son’s self esteem nor his confidence from this experience and their treatment. I am highly upset that this company, with the motto “strong dedication and integrity” along with “quality and hospitality”, would handle a young person as such when they are LOOKING for a job, especially in a time when people do not want to work! I am leaving this review because I do not feel like my son was treated fairly in this situation and I want it to be known as this is...

I come to this location at least twice a week and the food an service is ALWAYS GOOD!! One thing about me in general if I really like something food wise, it will become my favorite spot easy especially when the food is hot and clean, and this is also because I have very high OCD, so this location had me in a choke hold. I would never spend no more than. $40 per visit with my family coming here EASILY!!!.. But on today I left DIALYSIS AND CAME STRAIGHT HERE BECAUSE I WAS STARVING AND FEELING WEAK!! I NEEDED TO EAT IMMEDIATELY SO I WENT TO MY "FAVORITE PLACE " I KNEW I COULD COUNT ON!! I SPENT $20.23 BECAUSE IT WAS JUST ME THIS TIME...I ORDERED MY USUAL California style burger add mayo and I asked for onion rings instead of fries... I noticed automatically after I glance in the bag I had fries.. and I told the girl at the window they gave me the wrong food and they gave me the onion rings.. I drive off not to mention i live in Hampton because I recently moved out there yesterday its about 25min drive, I didnt check the rest of my food because its always been right ALWAYS so I gave them the benefit of the doubt that that was all that was wrong... I get home and check my food... I got instantly pissed... My burger didnt have mayo on it .. I asked for a chilli cheese dog on the side with extra onions and instead they game me mozzarella balls which sounds nothing like chill cheese dog... I called asked for the manager and he answered the phone " YEAH WHO IS THIS" I FELT INSTANTLY DISRESPECTED AND ASKED HIM IF THATS HOW YALL ANSWER YOUR PHONE AN HE SAYS NO AND TRIES TO FIX HIS TONE BUT IT WAS ALREADY TO LATE.. I USED MY GAS FOR AN EXTA 50MILES THERE AN BACK I WANTED AN REFUND... EVEN THOUGH HE OFFERED TO REMAKE MY FOOD .. I TOLD THEM NOPE.. THEY MESSED UP WITH ME BIG TIME NEVERRR AGAIN WILL I GO TO THIS LOCATION TERRIBLE AS HELL... NO PROFESSIONALISM AT ALL... IM DEFINITELY CONTACTING CORPORATE BECAUSE IM PISSED.. I COULD'VE GOTTEN SICK BECAUSE I HADN'T TAKEN MY MEDS AND I HAVE TO EAT BEFORE I DO OR I WILL BE BEYOND SICK... THIS...