bb.q Chicken Milpitas — Restaurant in Milpitas

Terrible wait time and mediocre service here despite leaving a generous tip (18%) when ordering at our table via the QR code.

-Stopped by for lunch here for party of 2. It was relatively slow, but despite that.. it took nearly 45 mins to get all of our food. -We were the second table to arrive. I had to get up several times to ask for things such as water, etc. Seemed like service was being “selective” with who they were choosing to prioritize because the customers that arrived after me got their waters without having to ask. -We thought the delay was due to high number of doordash orders so we remained patient. However, we started noticing that customers that arrived and placed orders between 5 and 10 minutes after us were getting their food first before us. Service staff never checked on us once. -I eventually got up to point out the issue to the staff. If the food wasn’t coming out anytime soon, we were prepared to cancel our order. -Fortunately the food came out. The chicken itself was good, but I don’t recommend eating while being graced by poor service. That’ll spoil any meal. -The only time where service staff initiated the engagement was as we were cleaning up our table to throw our stuff away. They were very prompt in pointing us towards the trash can (Yes we are aware there is a trash can for us to bus our own trash). Thanks for reminding us of the poor service every step of the way.

Asking for tip before service is very poor practice if you aren’t going to set expectations with your staff on providing good or...

First time trying this place. It's Korean fried chicken. They have quite a bit of variety from different chicken wing flavors to Ramen noodles and rice plates.We ordered the spicy carribean chicken wings and the Galbi chicken wings, and also an open sandwich club which comes with the golden original chicken some fries and 2 pieces of toasted bread. The service could have been better, the staff seemed stressed as they were busy with orders and seemed unorganized getting the tickets (orders) out on time. We waited about 40 minutes for our order and when it was ready we got everything one by one about 10 to 15 minutes apart, they even gave some of our order to another customer but they made up for it by giving us a full order of the soy garlic chicken wings while we waited for the rest of the order. OK OK, I KNOW...you want to know how was the food!,..... it was really GOOD, FULL OF FLAVOR, BIG CRUNCHY WINGS and the tosted bread was AWSOME!!...now I know everyone always wonders; what's the price?. We paid about $70.00...

Tried in vain for 20 minutes to make a pick up order because I was told it takes 25 minutes to get your order. The "official" website has 2 buttons ("Enter table #" & "oder here"). The "order here" button did not work & we thought we needed accounts. We registered for accounts which sent a confirmation email with a link to no where when accessed on Android phone. The link worked when we switched to PC, but then needed another variation email to get the 6 digit code. With the code our account was created and we went back to the main page but the order here button STILL DID NOT WORK. We searched the menu and could find no way to make a pickup order. We tred two other food order options shown for them in Google - but they only take delivery orders. So to be clear, I spent 20+ minutes uploading my info multiple times and places to be denied and frustrated because they aren't set-up for pick-up orders?? FORGET THIS! This is not how you treat customers trying to give you their money...